Onboarding Specialist - Mandarin Speaker (Work From Home) Experience Needed

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 1 week ago
City: Remote
Contract type: Full time
Remote
Job Responsibility

  • Guide customers through the entire onboarding process, from sign-up to their first transaction. Assist them with registration, account verification, account setup, and demonstrate how IT can add value to their business.
  • Ensure the onboarding experience is seamless and enjoyable.
  • Take ownership of early-stage engagement metrics for startup customers, including conversion, engagement, and customer NPS.
  • Ensure all client records comply with Anti-Money Laundering (AML) and Know Your Client (KYC) regulations within required timeframes.
  • Oversee the accuracy and completeness of collected and verified KYC data.
  • Conduct enhanced due diligence for high-risk clients.

Job Requirements

  • At least Diploma and above
  • Must be able to speak, read and write in Mandarin & EnglishÂ
  • At least 2 years of work experience in onboarding, customer success, or a similar role,
  • Ability to handle queries and objections in a professional manner
  • Passionate about communication and interacting with people is key to success in this role
  • Positive attitude and willingness to learn and go the âextra mileâ for self-improvement
  • Emotional intelligence and ability to stay calm when customers are stressed or annoyed
  • Good reasoning and analytical skills
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
  • Willing to work on rotational shift 24/7

Job Benefits

  • Training Provided
  • Language Allowance RM300
  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)
  • Work from home

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