Online Chat Support Agent

Yaoyao Malaysia Info Tech Sdn Bhd


Date: 4 days ago
City: Remote
Contract type: Full time
Remote
Job Responsibility

  • Responsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.
  • Responsible for the maintenance of private messages and comments on the brand's official social media.
  • Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
  • Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
  • Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
  • Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
  • Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies

Job Requirements

  • ABLE TO DO NIGHT SHIFT
  • Fresh graduates are encouraged to apply.
  • Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage
  • Ability to create and produce documents very carefully (very important).
  • Besides Bahasa language, prefer English or Chinese, fluent in listening/speaking/reading/ writing, (we have written and oral tests before or during the interview)
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good learning ability, communication skills, execution ability and comprehension ability.
  • Have good cross-departmental communication skills and work promotion skills.
  • Have experience in customer service on e-commerce platforms, a serious, responsible and careful in doing things.
  • At least 1 year of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, good attitude, patience and interpersonal skills.
  • Ability to multi-task, organize, and prioritize work.

Job Benefits

  • Annual leave and sick leave
  • Bonus
  • KWSP, EPF and SOCSO
  • Medical & Insurance Coverage (in the near future)
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you may be able to get promotion easily.

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