ONLINE CUSTOMER SERVICE（会中文优先考虑）

Hi Online Customer Success ! Are you looking for an environment that can let you perform your communication skill and multitasking talents? Here we are!

We believe that customer success plays a critical role for the modern business model which is concentrating on customer loyalty and tries to build long-term customer relationships. A professional customer success is known to support customers as they transition from sales prospects to active product users.

At its core, Customer Success, as the name implies, is about driving success for our customers. What that typically means is helping our customers to get maximum value out of our product. Let’s say you are a CS for Commercial Kitchen equipment with F&B owner. You would help them to be successful with their F&B business , provide professional advices and also propose budget to avoid wastage for their commercial/central kitchen.

Every day is different, every customer is different, every situation is different. Be understanding , be patient , be logical thinking more than emotional. Learning will be never-ending in the Customer Success journey.

We regard talent as an important asset of our company and expect to cultivate at least 13 managers at the manager level by 2027. In addition, we have always had a commitment to up skill and train our staff, and also provide priority chances for internal promotion. In the meanwhile, we will release more than RM20,000 yearly budget for staff training and provide bold career roadmap planning for each level position.

In 2016, a logistic admin was promoted to become Logistic Manager.

In 2020, a senior videographer was promoted to become Assistant Manager of Marketing Dept.

In 2021, a general worker was promoted to become Senior QC executive.

In 2021 & 2022, 2 general workers were promoted to become Techinicians.

In 2023, a junior customer success is promoted to become Senior CS.

In 2023, a Senior Content writer is promoted to become Tiktok Project Leader.

In 2024, an Assistant Marketing Manager is promoted to become Assistant Sales & Marketing Manager.

In 2024, 3 Customer Success are promoted to become Sales Consultants.

To connect our traditional business with latest E-commerce tools and trending , Puncak Stainless Steel and Machinery Sdn Bhd --a 18 years professional business leader in Commercial Kitchen Equipment industry was built a E-Marketing team since 2017. We will keep connecting our traditional business with trending marketplace and social media.

If you are passionate about Customer Success and also can work independently ,good communication skills with clients – I’d say “WELCOME to join our young and genetic team!” A friendly team and warm culture company is waiting for you.

We also provide Extra Benefits:

· Monthly extra bonus (RM50- RM450, based on KPI performance)

· Quarterly Bonus for Family(RM100-RM200,based on KPI Performance)

· Yearly bonus review and increment

• Apply NOW if you are not ready to grow up with our company!
• Apply NOW if you are not desire to succeed in your career!
• JOIN US NOW if you are self motivation and optimist!
• JOIN US NOW if you can under pressure and multitask!
• JOIN US NOW if you are looking for career not only a job!
• Work with e-commerce platform & social media such as Facebook, Instagram, Youtube, Whatsapp & Email
• Passionate in E-commerce and Digital marketing initiatives.
• Be the trusted advisor and advocate to your customers.
• Resolve customer inquiries by aligning customers with the right resources

Higher chance to get this job if you are:

• Will NOT Sacrifice Short term BENEFIT, for Long Term VALUE
• A Problem Solver & not Problem Bringer
• Open-minded, positive thinker, proactive, flexible and self-motivated
• Possess Marketer and Sales mindset
• Well organized and punctual person
• Friendly/Caring/Loving personality
• Helpful and patient
• Problem solving
• Good at cooking (especially baking)
• Good copywriting skill
• Translate/transcribe/proofread content

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Commerce, Economics, Marketing or equivalent
• Fluent in Required language(s): Bahasa Malaysia, English, Bahasa Cina（懂普通话者优先）
• Required Skill(s): Familiar in Microsoft Word/Excel, Can speak bilingual is priority
• Preferably 1-2Year(s) specialized in Sales - Retail/General or equivalent
• At least 1-2 year(s) customer service experience is priority.
• Knowing to satisfy customer requirement and also, protect company benefits
• You have a very good attitude and discipline
• You know how to cover stress
• Deal with support team and courier company to settle the delivery or packaging issues.
• Submit CN report to admin and service department.
• Can be requested OT or work at home after normal working hours.
• Issue bill and prepare courier consignment
• Marketplace reply on time and solving customer issue ,eg. Return and refund/ Delivery update tracking
• Collect enquiry from customer.

(Please read carefully before you apply the job. We are looking team member who are full energy, creative and aggressive and willing to grow up with us!)

CLICK APPLY if you are the right person!