Operation and Acquisition Coordinator

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role:

• To perform tasks related to the driver & delivery partner engagement cycle: acquiring new drivers & delivery partners, ensuring drivers are well trained & knowledgeable about Grab's services, and supporting any concerns from drivers & delivery partners.
• You will be to ensure smooth operations of the Grab Driver Centre (GDC) and drivers acquisition in Ipoh. The support staff provides customer service to uphold Grab's image in the community.
• High flexibility and adaptability needed as tasks may vary based on the company's direction and focus.
• You will report into the Grab Driver Center (GDC) Specialist and hybrid working in Malaysia.
  
  

Critical Tasks You Will Perform

• You will maintain a clean and safe office environment, attends enquiries from drivers & delivery partners, handhold drivers & delivery partners on registration matters, handle escalated driver & delivery partners' issues, ensuring any outstanding issues are resolved promptly, and work with GDC Teams in other cities and functional departments.
• You will manage acquisition data and dashboards, assisting with partners recruitment process, and ensuring follow up of leads and driver & delivery partner's concerns are addressed.
• You will host engagement events with newly acquired partners, product knowledge sharing, troubleshooting issues, achieve product cross-selling effects, and meet all internal and external stakeholders with friendly disposition.
• You will provide periodic feedback to the team, and work with the team to ensure targets are met
• You will assist with administrative tasks and any other responsibilities delegated by the team.
  
  

Qualifications

What Essential Skills You Will Need

• You have a diploma certification or equivalent required.
• You have 1 years of experience in business or tech company
• You are fluent in spoken and written English and Malay..
• You have front desk or client-facing working experiences in a similar role.
• You are, helpful disposition and able to work with fellow colleagues.
• You succeed in dynamic, able to manage multiple tasks/projects simultaneously, and work overtime or travel if needed.
• You are a good initiator to pre-empt and address issues.
• You have strong experience with Microsoft Office software, IT savvy & AI friendly
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.