Operation & Customer Support Executive

Neoasia Group


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time

Key Responsibilities

  • Handle e-commerce responses, live chats, phone, email enquiries from customers in a prompt and professional manner.
  • Keep track and monitor all Lazada and Shopee live chat system to ensure speedy replies to all customers.
  • Manage customer feedback and enquiries promptly as well as respond to complaints professionally.
  • Monitor and manage reviews submitted by customers on their shipping experiences.
  • Provide an excellent after-sales service to customers.
  • Complete and coordinate products/orders fulfilment and delivery to customers.
  • Responsible for supporting day-to-day admin tasks.
  • Prepare monthly report and analysis.
  • Prepare and upload products photo, details and description on our e-stores and ensure that all information are accurate and updated.


Key Requirements

  • Bachelor’s Degree in Marketing/Business/Management/ ecommerce or equivalent’, fresh graduates are welcome to apply.
  • 1-2 years’ experience in Customer Service roles.
  • Strong adaptability, able to work under time pressure and handle any ad-hoc tasks in a fast-paced environment.
  • Excellent Communication Skills in both verbal and written form.
  • Language required: English, Bahasa Malaysia and Mandarin to converse with mandarin-speaking only customers.
  • Positive attitude, detail and customer oriented with good multitasking and organizational abilities.
  • Team player who is also capable of working independently

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