Operation & Customer Support Executive
Neoasia Group
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time

Key Responsibilities
- Handle e-commerce responses, live chats, phone, email enquiries from customers in a prompt and professional manner.
- Keep track and monitor all Lazada and Shopee live chat system to ensure speedy replies to all customers.
- Manage customer feedback and enquiries promptly as well as respond to complaints professionally.
- Monitor and manage reviews submitted by customers on their shipping experiences.
- Provide an excellent after-sales service to customers.
- Complete and coordinate products/orders fulfilment and delivery to customers.
- Responsible for supporting day-to-day admin tasks.
- Prepare monthly report and analysis.
- Prepare and upload products photo, details and description on our e-stores and ensure that all information are accurate and updated.
Key Requirements
- Bachelor’s Degree in Marketing/Business/Management/ ecommerce or equivalent’, fresh graduates are welcome to apply.
- 1-2 years’ experience in Customer Service roles.
- Strong adaptability, able to work under time pressure and handle any ad-hoc tasks in a fast-paced environment.
- Excellent Communication Skills in both verbal and written form.
- Language required: English, Bahasa Malaysia and Mandarin to converse with mandarin-speaking only customers.
- Positive attitude, detail and customer oriented with good multitasking and organizational abilities.
- Team player who is also capable of working independently
How to apply
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