Operation & Customer Support Executive

Key Responsibilities

• Handle e-commerce responses, live chats, phone, email enquiries from customers in a prompt and professional manner.
• Keep track and monitor all Lazada and Shopee live chat system to ensure speedy replies to all customers.
• Manage customer feedback and enquiries promptly as well as respond to complaints professionally.
• Monitor and manage reviews submitted by customers on their shipping experiences.
• Provide an excellent after-sales service to customers.
• Complete and coordinate products/orders fulfilment and delivery to customers.
• Responsible for supporting day-to-day admin tasks.
• Prepare monthly report and analysis.
• Prepare and upload products photo, details and description on our e-stores and ensure that all information are accurate and updated.

Key Requirements

• Bachelor’s Degree in Marketing/Business/Management/ ecommerce or equivalent’, fresh graduates are welcome to apply.
• 1-2 years’ experience in Customer Service roles.
• Strong adaptability, able to work under time pressure and handle any ad-hoc tasks in a fast-paced environment.
• Excellent Communication Skills in both verbal and written form.
• Language required: English, Bahasa Malaysia and Mandarin to converse with mandarin-speaking only customers.
• Positive attitude, detail and customer oriented with good multitasking and organizational abilities.
• Team player who is also capable of working independently