Operational Training Specialist (Regional)

ZUS Coffee


Date: 2 days ago
City: Subang Jaya
Contract type: Full time
Position Responsibilities

  • Ensure the timely delivery of standardized training materials and resources to country L&D Managers.
  • Assist country L&D Managers in effectively implementing training programs aligned with ZUS Coffee’s global standards.
  • Ensure all training programs align with ZUS Coffee’s global L&D framework while accommodating regional requirements.
  • Regularly evaluate the effectiveness of training programs in collaboration with country L&D Managers and suggest improvements.
  • Create and manage platforms or sessions for country L&D Managers to share best practices and challenges.
  • Serve as the primary communication channel between the central Academy and regional L&D teams to ensure seamless collaboration.
  • Provide guidance and assistance to country L&D Managers during the pre-opening training phase for new markets.
  • Use tools to monitor regional training completion rates, compliance, and outcomes, and report progress to stakeholders.
  • Reinforce ZUS Coffee’s core values, culture, and standards across all training initiatives.
  • Ensure training materials provided to country L&D Managers are up-to-date and aligned with the latest company policies, products, and procedures.
  • Provide one-on-one or group coaching sessions to develop the skills of country L&D Managers and enhance their ability to execute training programs effectively.
  • Assist regional teams in submitting customization requests for training materials to the central Academy while ensuring alignment with global standards.
  • Proactively gather feedback on training-related challenges faced by regional teams and propose solutions to the central Academy.
  • Stay informed about emerging trends and practices in learning and development that could benefit ZUS Coffee’s international operations.

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Qualification & Experiences

  • Must possess a Diploma/ Degree in Hospitality or any related disciplines.
  • Minimum 3 years of working experience in a related field and have a strong PR skills.
  • Experience working with training needs analysis (TNA), instructional design, and learning strategies to meet organizational goals.
  • Ability to manage cross-cultural teams and adapt training materials to different regional needs and challenges while maintaining global standards.
  • Strong written and verbal communication skills to effectively articulate training goals, expectations, and feedback to stakeholders at all levels.
  • Ability to communicate clearly with multicultural teams and adjust messaging to different audiences.
  • Open to change and flexible in adjusting strategies, training materials, and delivery methods to meet regional needs and challenges.
  • Comfortable working in dynamic, fast-paced environments, particularly in a company undergoing international expansion.

a Necessity, not a Luxury

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