Operations & Customer Service Executive (Contract)
IMI
Date: 2 days ago
City: Shah Alam
Contract type: Contractor
Overview
Main Focus and Challenges
This ideal candidate will be responsible for the operations in both Singapore and Malaysia. He/she will partner with the Account Executives, Customer Service Representative and all relevant parties (including 3PL) to ensure smooth operations within the team. The ideal candidate should possess high management & organisational skills and display good teamwork.
Specific Responsibilities
Main Focus and Challenges
This ideal candidate will be responsible for the operations in both Singapore and Malaysia. He/she will partner with the Account Executives, Customer Service Representative and all relevant parties (including 3PL) to ensure smooth operations within the team. The ideal candidate should possess high management & organisational skills and display good teamwork.
Specific Responsibilities
- Plan and manage inventory to ensure continuous support to the customer
- Responsible for the item master maintenance in the ERP system, including the corresponding vendor details, list prices, BOM etc.
- Perform system stock adjustment, assembly and/or transfer
- Responsible for all purchasing related function
- Responsible for all shipping related function (and negotiation) to ensure timely and economical shipments
- Generate and analyse all reports as required by the management
- Manage the 3PL and coordinate all incoming shipments at their site
- Oversee all order processing and delivery/shipment requirements
- Responsible to process all credit and debit notes, when necessary
- Ensure proper verification and sign off on all GR documents (which include factory invoices, freight invoices and cargo clearance permit) and all other invoices
- Coordinate with factory on all quality related matters
- Diploma in any discipline
- At least 2-3 years of related experience
- Good learning attitude and the willingness to get things done
- Good team player with good co-ordination skills
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