Operations Manager

Reports To

Global Operations Director

Job Purpose

The position will have responsibility for the day to day manage the overall operations (supply chain, planning, buying, production, warehouse, customer service, site maintenance, H&S, QC& QA) of the newly started CPL Malaysia manufacturing site for fragrance compound. This role relies on continuous improvement through pro-active leadership and development of direct reports and is responsible for ensuring and improving performance, productivity, efficiency and for running a cost-effective operation.

Tasks and Responsibilities

P&L Management

• Deliver P&L to meet the organizational objectives
  
  

Operations Management

• Lead and control the operations process for the Malaysia factory
• Report to and collaborate with Hong Kong factory in manufacturing fragrances for Malaysia and Far East customers.
• Ensure satisfactory level of customer services, production efficiency and sufficient capacity for the business growth.
• Lead the activities of a cross-functional operations team, to include responsibility for team members.
• Maintain a good technical knowledge of operations; follow the escalation process to address and respond to abnormalities and recommend corrective action as required.
• Partner with other CPL department as Sales, IT, HR, H&S etc to ensure fair and consistent administration of all policies, work rules and processes.
• Provide supporting service to Malaysia Sales Office (eg IT, HR & H&S etc
  
  

Continuous Improvement

• Initiate and implement the manufacture improvement project according to the scaling up of demand.
• Drive problem-solving and root cause identification of problems for the manufacturing unit.
• Continuously identify and work to reduce waste in the area for both short term and long-term improvement initiatives.
• Lead regular meetings to review department issues. Prioritize and assign ownership for open items. Track items to closure and ensure follow-up with key stakeholders.
  
  

Safety

• Introduce and adhere to the quality, environmental, health and safety standards of the company, local and industry requirements
• Promote a strong safety-minded culture. Maintain an active safety program, ensuring the observation of safety precautions and safe work methods by all personnel, including behavior-based safety observations, safety meetings and safety audits
• Review and sign off investigations and manage the safety action item list, including corrective actions from near misses, accident report & assessments
  
  

Quality and Environment

• Ensure that the fragrances are manufactured according to the standard operating procedures.
• Establish, review, update and make changes to Quality and Standard Operating Procedures with the input of the respective team members as and when required.
• Monitor manufacturing processes, data & reports daily and drive all resolution or escalation for any changes or issues.
• Work cross-functionally with multiple stakeholders to address and solve quality issues.
• Lead any local and international standard implementation (e.g ISO 9001, Halal) & recertification for the site along with the QHSE Manager.
• Monitor Customer complaints, non-conformances and vendor complaints and ensure that they are addressed as per the procedures.
• Ensure the proper functioning of critical factory infrastructure & systems (eg A/C, Solar Panel, Hot Water & Waste Water treatment etc)
  
  

Leadership and Team Management

• Lead and coach the new management team to perform individually and collectively for company objectives
• To define and assign the ownership of new tasks in factory to appropriate department
• Provide active day-to-day leadership for a highly energized, integrated, cross-functional manufacturing team.
• Create objectives for each member of the team. Ensure individual career coaching, performance feedback, employee training and development. Participate in annual performance review process.
• Partner with HR to recruit resources to fill team needs in a timely fashion as and when required
• Develop and mentor future leaders for the business.
  
  

Skills And Attributes Required

The ideal candidate will have:

• A degree in a related discipline.
• Excellent communication Skills.
• Leadership and Administration.
• Be a Competent Manager with people management skills.
• Teamwork and Planning.
• Flexibility and adaptability.
• Experience of working in an operational or financial manufacturing role.
• Knowledge and experience in Microsoft Office & ERP systems.
• Knowledge and experience in automatic manufacturing equipment or systems.
• Manufacturing with chemicals (including hazardous class chemicals).
  
  

Beneficial knowledge and experience in

• Microsoft D365.
• Manufacturing with chemicals (including hazardous class chemicals).
• Knowledge / experience of the manufacturing processes the role covers.