Operations Manager - GPIS, Operations

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.

• Reporting to the Head of Department.
• Oversee and manage all aspects of shipment forwarding for project cargo, includingc, breakbulk, heavy-lifting operations, DG cargo, fastening/lashing, route surveys, etc.
• Source the best rates for all shipments and provide feedback on any business opportunities.
• Follow up on the preparation and processing of shipments, providing status updates and responding promptly to customer inquiries.
• Ensure all necessary documentation is completed accurately for shipments and plan for timely collection/delivery of shipments with contractors to meet shipping line and/or co-loaders' closing times.
• Ensure COD (Cash on Delivery) customers' payments are collected prior to the release of bills of lading or delivery to customers.
• Attend to all messages related to operational matters and resolve issues efficiently.
• Close all job files promptly to meet month-end closing of accounts.
• Follow up on sales leads and enquiries from overseas offices and/or agents.
• Establish new services and plan groupage services as directed.
• Provide strong leadership, guidance, and mentorship to junior staff/subordinates, ensuring they are equipped with the knowledge and skills to perform their operational tasks effectively. Conduct regular performance reviews and offer constructive feedback to enhance individual and team performance.
• Develop and implement training programs for subordinates to improve their understanding of specialized logistics operations, including handling OOG/OOW cargo, breakbulk, heavy-lifting, DG cargo, and route surveys.
• Manage relationships with key logistics partners and negotiate better terms.
• Identify ways to streamline operations and improve overall efficiency.
• Other duties as may be delegated by the Head of Department from time to time.
  
  

Specific Accountabilities:

• Manage relationships with key logistics partners and negotiate better terms.
• Reject any vendors not conforming to specifications or invoices that do not align with quotations.
• Ensure compliance with safety regulations and protocols in handling specialized cargo.
• Conduct regular reviews of operational processes to enhance service quality and efficiency.
• Monitor and evaluate the performance of junior staff, ensuring operational tasks are carried out accurately and efficiently. Provide hands-on support and guidance to resolve complex operational challenges.
• Minimum education requirement: Polytechnic Diploma; Degree holders are preferred.
• Certificates in Transport Logistics are an added advantage.
• Minimum 5 years of related work experience, with significant experience in handling project cargo and specialized logistics operations.
• Proficient in Import/Export Documentation.
• Good understanding of carriers, contractors, and shipping procedures.
• Extensive experience with OOG/OOW cargo, breakbulk, heavy-lifting operations, DG cargo, fastening/lashing, and route surveys.
• Excellent command of written and spoken English.
• Self-motivated and customer-oriented.
• High endurance and able to work under pressure.
• Strong leadership and mentoring skills.
• Proven track record in managing complex logistics operations and leading teams.
  
  

To be considered for this position you must have valid rights to work and live in Malaysia