Operations Manager - GPIS, Operations

DB Schenker


Date: 2 weeks ago
City: Klang
Contract type: Full time
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.

  • Reporting to the Head of Department.
  • Oversee and manage all aspects of shipment forwarding for project cargo, includingc, breakbulk, heavy-lifting operations, DG cargo, fastening/lashing, route surveys, etc.
  • Source the best rates for all shipments and provide feedback on any business opportunities.
  • Follow up on the preparation and processing of shipments, providing status updates and responding promptly to customer inquiries.
  • Ensure all necessary documentation is completed accurately for shipments and plan for timely collection/delivery of shipments with contractors to meet shipping line and/or co-loaders' closing times.
  • Ensure COD (Cash on Delivery) customers' payments are collected prior to the release of bills of lading or delivery to customers.
  • Attend to all messages related to operational matters and resolve issues efficiently.
  • Close all job files promptly to meet month-end closing of accounts.
  • Follow up on sales leads and enquiries from overseas offices and/or agents.
  • Establish new services and plan groupage services as directed.
  • Provide strong leadership, guidance, and mentorship to junior staff/subordinates, ensuring they are equipped with the knowledge and skills to perform their operational tasks effectively. Conduct regular performance reviews and offer constructive feedback to enhance individual and team performance.
  • Develop and implement training programs for subordinates to improve their understanding of specialized logistics operations, including handling OOG/OOW cargo, breakbulk, heavy-lifting, DG cargo, and route surveys.
  • Manage relationships with key logistics partners and negotiate better terms.
  • Identify ways to streamline operations and improve overall efficiency.
  • Other duties as may be delegated by the Head of Department from time to time.

Specific Accountabilities:

  • Manage relationships with key logistics partners and negotiate better terms.
  • Reject any vendors not conforming to specifications or invoices that do not align with quotations.
  • Ensure compliance with safety regulations and protocols in handling specialized cargo.
  • Conduct regular reviews of operational processes to enhance service quality and efficiency.
  • Monitor and evaluate the performance of junior staff, ensuring operational tasks are carried out accurately and efficiently. Provide hands-on support and guidance to resolve complex operational challenges.
  • Minimum education requirement: Polytechnic Diploma; Degree holders are preferred.
  • Certificates in Transport Logistics are an added advantage.
  • Minimum 5 years of related work experience, with significant experience in handling project cargo and specialized logistics operations.
  • Proficient in Import/Export Documentation.
  • Good understanding of carriers, contractors, and shipping procedures.
  • Extensive experience with OOG/OOW cargo, breakbulk, heavy-lifting operations, DG cargo, fastening/lashing, and route surveys.
  • Excellent command of written and spoken English.
  • Self-motivated and customer-oriented.
  • High endurance and able to work under pressure.
  • Strong leadership and mentoring skills.
  • Proven track record in managing complex logistics operations and leading teams.

To be considered for this position you must have valid rights to work and live in Malaysia

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