Order Management Analyst - Japanese Speaker

Accenture Southeast Asia


Date: 1 day ago
City: Subang Jaya
Contract type: Full time
Manage customer claims and queries related to forward orders through our internal teams and partners (e.g., Shipment, Return, Pricing, Order status, ETA/Lead time, Warranties etc)

A Query Management CSR will have the following responsibilities:


  • Checking of customer claims (shipment, return, pricing) if valid or not upon request
  • Coordinating with 3rd parties on getting the shipping documents needed for validation
  • Coordinating with Returns Team on return claims if valid
  • Logging of claims on respective apps for 3rd parties' validation
  • Coordinating with internal teams for other type of claims (pricing)
  • Collaborating with channel team relating to claims
  • Processing of credits with internal team for valid claims
  • At least knowledgeable in SAP and Microsoft Office and able to handle pressure
  • Preferably graduate of any college degree.
  • Proficient in Japanese


    • Preferred Skills:


  • Experience with analysis of supply chain metrics
  • Problem-Solving / Escalation
  • SAP order management experience
  • Excellent communication skills
  • Business process outsourcing experience desirable


    • Professional Skill Requirements


  • Excellent communication (written and oral) and interpersonal skills
  • Ability to collaborate with geographically dispersed teams and work in a virtual environment
  • Ability to adapt to changing priorities, deadlines, and customer needs
  • Ability to work on multiple projects simultaneously
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Ability to perform detailed work with a high level of accuracy and attention to detail
  • Proven success in contributing to a team-oriented environment
  • Desire to work in an information systems environment


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