Order Management Analyst - Japanese Speaker
Accenture Southeast Asia
Date: 3 weeks ago
City: Subang Jaya
Contract type: Full time
Manage customer claims and queries related to forward orders through our internal teams and partners (e.g., Shipment, Return, Pricing, Order status, ETA/Lead time, Warranties etc)
A Query Management CSR will have the following responsibilities:
Checking of customer claims (shipment, return, pricing) if valid or not upon request
Coordinating with 3rd parties on getting the shipping documents needed for validation
Coordinating with Returns Team on return claims if valid
Logging of claims on respective apps for 3rd parties' validation
Coordinating with internal teams for other type of claims (pricing)
Collaborating with channel team relating to claims
Processing of credits with internal team for valid claims
At least knowledgeable in SAP and Microsoft Office and able to handle pressure
Preferably graduate of any college degree.
Proficient in Japanese
Preferred Skills:
Experience with analysis of supply chain metrics
Problem-Solving / Escalation
SAP order management experience
Excellent communication skills
Business process outsourcing experience desirable
Professional Skill Requirements
Excellent communication (written and oral) and interpersonal skills
Ability to collaborate with geographically dispersed teams and work in a virtual environment
Ability to adapt to changing priorities, deadlines, and customer needs
Ability to work on multiple projects simultaneously
Proven ability to work creatively and analytically in a problem-solving environment
Ability to perform detailed work with a high level of accuracy and attention to detail
Proven success in contributing to a team-oriented environment
Desire to work in an information systems environment
A Query Management CSR will have the following responsibilities:
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