People Services Officer Tier 1 (Indonesian Speaker)

The purpose of this role as People Services Officer Tier 1 is to process 1st line employee requests. This role is responsible for providing timely and effective 1st line HR support to employees. This role is a regional role, supporting ASIA & MEPA countries.

What we ask

Minimum Requirements :

• Degree in HR, Communications, or a related field or equivalent by experience
• Minimum 2 - 4 years of working experience in HR Operations and/or HR Shared Services environment supporting Indonesia country
• Ability to work with data
• Proven ability to manage multiple priorities
• Stakeholder management skills/Customer Oriented
• Work well in a fast-paced complex environment
• A native Indonesian speaker

What we offer

• Hybrid Working Arrangements
• Close Collaboration working in Teams
• Career Growth opportunities
• Global & Regional Exposure

Vacancy description Incoming Requests

• Processing end to end service requests on for example, hours and declarations, workforce administration, contracting, onboarding, learning administration, total rewards.
• Keeping knowledge in our HR tools up to date.
• Connecting data from various HR systems.

Changes and Registration

• Handling complex changes with standard deviations, processing them in the HR and time registration systems
• Informing the employee regarding the question asked
• Carrying out standard checks on the work using the 4-eye principle
• Processing changes and corrections retroactively
• Processing complex HR processes and employment conditions for multiple employees

Projects

• Carrying out temporary activities regarding HR projects within HR Services
• Helps in operational execution of projects

Continuous Improvement

• Keeping processes and work instructions up to date within the areas of responsibility
• Continuously standardize processes in order to transfer them from Tier 1 to Tier 0
• Formulating, in collaboration with Tier 2, standard solutions and/or procedures for common questions, activities or problems

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.