People Services Senior Generalist C2R - Korean Speaker

Sanofi


Date: 6 hours ago
City: Petaling Jaya
Contract type: Full time
Job Title: People Services Senior Generalist C2R

Job Overview

The People Services Generalist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Generalist will ensure that the procedures listed below and related to C2R area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties.

Main Responsibilities

  • Provide cross-sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the ServiceNow and Workday tools.
  • Queries Handling through the ticket tools used within People Services especially in ServiceNow , providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and PS.
  • Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation.
  • Support testing of new functionality or implementations of ServiceNow
  • Handling Queries (tickets) from employees regarding P&C /PS topics
  • Deliver high-quality standard service to internal employees & Former employees
  • Article knowledge Management (Creation / Update / Translation / Feedback analysis)
  • Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement.
  • Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection.
  • Continually seek out ways to improve the process and user satisfaction.
  • Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career.
  • Ensure compliance with Service Level Agreements (SLAs) and analyze article and ticket reports to meet or exceed SLA and KPI targets

Experience

  • Bachelor's degree in HR, Business Administration, or related field
  • 3-5 years of experience in HR or related field
  • Experience in a multicultural environment is a plus

Core Skills

  • Basic understanding of HR processes and activities
  • Proficiency in English (advanced level).
  • Proficiency in Korean
  • Proficiency in Microsoft Office, particularly Excel
  • Familiarity with People Services tools (e.g., Workday, ServiceNow) is advantageous
  • Strong attention to detail and ability to meet deadlines
  • Excellent communication and interpersonal skills
  • Customer service orientation and problem-solving abilities
  • Adaptability, teamwork, and willingness to learn
  • Awareness of data privacy rules (e.g., GDPR) is beneficial
  • Take the lead mindset, able to guide team member

nullPursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Full stack Developer with Node.JS

DXC Technology, Petaling Jaya
7 hours ago
Job DescriptionDXC Technology - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with...

Sales Manager - Grid Integration

Hitachi Energy, Petaling Jaya
1 day ago
The OpportunityHitachi Energy's Grid Integration business unit has delivered more than 4,000 projects over the last 15 years. Our Grid Integration portfolio spans a wide range of transmission and substation applications, which facilitate reliable and efficient system integration of the future digital electric network with minimum environmental impact. We incorporate the integrated systems, solutions and services of our business' DC...

Mainframe System Programmer - Automation

DXC Technology, Petaling Jaya
4 days ago
Job DescriptionAbout DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values,...