People Solutions Officer Tier 2

The purpose of the HR Operations Services Officer Tier 2 is to process

2nd line employee requests that are out of scope for Tier 1. These

requests are more specialized in nature. These requests are complex

in nature which may require additional analysis.

This is a specialist role overseeing & improving various end-to-end

processes within HR Operations, namely –

• Talent Acquisition
• Onboarding
• Talent
• Learning and Development
• Workforce Experience
• Workforce admin
• Time Management
• Total Rewards
  
  
  

The role acts as full-fledged sparring partner for People Services &

Solutions to perform excellent daily operations and continuous

improvement activities. This role drives the operational strategy for

Shared Services, especially with a viewpoint of specialised solutions.

What We Ask

2 to 5 years experience in HR shared service set up

• MS Office
• Knowledge on administrative HR Processes
• Digital Savvy, Experience with systems like SuccessFactors and
  
  
  

ServiceNow are a plus

• Excellent communication skills
• Fluency in English
  
  
  

Degree in HR, Communications, or a related field or equivalent by

Experience

• Minimum 2 to 3 years of demonstrable experience in 1st line customer
  
  
  

service management (preferably in HR)

• HR experience or a previous work experience in a SSC
  
  
  

environment is a significant advantage

• Ability to work with data
• Proven ability to manage multiple priorities
• People management skills
• Work well in a fast-paced complex environment
  
  
  

What We Offer

Career progression

Full time role

Regional scope in HR SSC

Vacancy Description

Translating customer demand into sustainable and customer-oriented solutions in case of no

available standard in place

• Processing service requests on for example, hours and declarations, workforce administration,
  
  
  

contracting, onboarding and learning administration

• Keeping knowledge in our HR tools up to date
• Connecting data from various HR systems
• Continuously looking for improvements
• Optimal collaboration from other teams within and outside HR
• Motivate your teammates and ensure team spirit
• HR Operations – TA, Onboarding, Talent, L&D, Workforce Experience, Workforce Admin,
  
  
  

Time Management, Total Rewards

• Second point of contact for employee as expert on the mentioned topics
• Answer, handle and execute deviating, not standard complex questions and calculations (i.e.
  
  
  

exceptions outside predefined bandwidth

• Challenge the status-quo, set the quality bar for PS&S EU and America. Seek for improvement
  
  
  

opportunities

• Coach, guide and support tier 1 in their daily work proactively
• Ensure that new/adjusted law- and legislation is processed in a right manner and translated into the
  
  
  

existing services and solutions. Trains the PS&S colleagues and educate them the background of

law- and legislation (impact)

• Check compliance and reports on non-compliance issues to relevant stakeholders (e.g. Corporate
  
  
  

privacy officer)

• Stakeholder- & Project Management
• Linking pin position between various internal & external stakeholders
• Responsible for end-to-end project execution for topics such as CLA Changes/Adjusted Benefits,
  
  
  

Performance Management (Merit/Stip)

• Participate regularly in tactical projects regarding own areas of expertise. Is able to take on activities
  
  
  

within the project on his/her own, keep track of them and keep in touch with the stakeholders

involved

• Independently manage operational projects, such as the implementation of the yearly changes in
  
  
  

base, bonus & incentive pay, including the increase in function year and the increase in CLAs

Reporting to: Team Lead PS&S Tier 2

Direct reports: N/A

Indirect reports:

Functional reporting line: Team lead PS&S Tier 2 (People Services &

Solutions EU & America)

NA Turnover:

Supplements and detailed information:

Purpose of the

Job

The purpose of the HR Operations Services Officer Tier 2 is to process

2nd line employee requests that are out of scope for Tier 1. These

requests are more specialized in nature. These requests are complex

in nature which may require additional analysis.

This is a specialist role overseeing & improving various end-to-end

processes within HR Operations, namely –

• Talent Acquisition
• Onboarding
• Talent
• Learning and Development
• Workforce Experience
• Workforce admin
• Time Management
• Total Rewards
  
  
  

The role acts as full-fledged sparring partner for People Services &

Solutions to perform excellent daily operations and continuous

improvement activities. This role drives the operational strategy for

Shared Services, especially with a viewpoint of specialised solutions.

Business Complexity

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

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