Policy Owner Service, Analyst

AIA

Date: 2 weeks ago

City: Kuala Lumpur

Contract type: Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on About the Role Associate to Customer Servicing, Non Medical Complex/Financial Team Roles and Responsibilities:

To handle day to day Financial (Batch Payment) transactions & ensure all related processes comply with requirement / SLA set.
To support suspense management by clearing suspense items.
Processing transactions / backend operational duties related to policy changes function.
To achieve department target and timeline (Quality, Productivity and TAT).
To respond and follow-up on customer requests, offer advice to meet customer needs and provide effective solution to customers’ enquiries and complaints.
To ensure smooth daily operations and transactions are completed within TAT. Takes timely corrective action to achieve objectives and close gaps.
Support any relevant duties within the assigned area(s) of responsibilities from time to time.

Minimum Job Requirements:

Bachelor's degree holder or equivalent experience.
Strong interpersonal and communication skills.
Proficient in Microsoft Office suite.
Competent verbal and written communication skills in English and Bahasa Malaysia. Ability to speak other languages will be an added advantage.
Computer literate and well versed in MS Office.
Able to work independently and multitasking.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Credit Control Specialist

Sirva, Kuala Lumpur

3 days ago

Position summary: Reporting to the Credit Control Manager. Agent scope focus on managing a portfolio of Receivable & Payable Accounts, and ensuring Aged Balances remain within the set business targets.Job ResponsibilitiesFollow up on and collect payments of outstanding balance.Review Accounts Receivable Aging to ensure compliance to set KPI’s.Initiate contact with customers over the phone to collect outstanding payment.Communicate with customers,...

Executive, Claim Investigation

Prudential BSN Takaful Berhad, Kuala Lumpur

4 days ago

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Statutory Specialist

Baker Hughes, Kuala Lumpur

5 days ago

Do you enjoy working with financial data? Would you like the opportunity to develop your career with a global energy company? Be part of a team that keeps moving Our Global Finance Controllership Team provides support for driving reporting & statutory central compliance, financial and operational internal controls, process simplification, and operational excellence to deliver accurate actual financial reporting and...