Post-Sales Application Engineer

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Provide timely and effective remote post sales technical support, solving technical problems of varied scope and complexity.
• Effectively work and communicate with worldwide support and the engineering teams - the application engineer is the technical interface between the customer and Keysight product developers.
• Accurately log, track and maintain customer service requests.
• Achieve customer satisfaction and support metric goals and SLAs.
• Share expertise through the creation of technical article content.
• Leverage post-sales interactions with customers, to investigate more broadly and provide highly qualified opportunities to sales.

Basic Qualifications:

• Proficiency in both written and spoken English and Mandarin is essential due to the need to support the Greater China business.
• Bachelor’s or Master’s Degree, or equivalent in electronics, electrical engineering or communications engineering.
• Between 1-3 years relevant customer support experience.
• Clear written and verbal communications; able to explain technical concepts and subjects over the phone and through email.
• Strong organisational skills, ability to multi-task, prioritise and work well under pressure.
• Must work well in a team environment and be self-motivated. 
• Strong analytical skills to analyse and solve technical problems.
• Ability to effectively interface with customers; experience in technical sales and/or customer service skills.

Desired Qualifications:

• Understanding of the generation, demodulation and analysis of digital communication signals.
• Understanding of RF/MW fundamentals with practical experience using RF/MW test equipment.
• Programming skills that may include .NET, C#, C++, VB, Python.

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***Keysight is an Equal Opportunity Employer.***