Process Assurance Specialist

Document Control Responsibilities

• Facilitate process owners in:

  • Developing, revising, reviewing, and formatting documents and records to ensure adequacy, relevance, and currency as per Document Control Requirements.

• Coordinate and lead, when necessary, the physical production and distribution of documents and records:

  • Track and maintain record-keeping for documents being distributed, requested, or disposed of.

• Facilitate and lead updates to documents:

  • Ensure revisions are properly captured and identified.

• Oversee the storage of controlled manuals:

  • Maintain the DCC library.

• Maintain and control:

  • The Master Directory and Station Master List for all relevant entities.
  • Liaise with Document Control Executives of other AOCs for updates and changes.

• Facilitate, execute, and implement Hazard Identification and Risk Assessments:

  • Address Management of Change when internal processes are subject to modifications.

• Understand, propose, and implement digital automation for internal processes:

  • Ensure proficiency in dashboard creation, data analysis, and process flow mapping.

• Perform any other tasks necessary:

  • Ensure Document Control processes are implemented effectively.
    

Operations Quality Assurance (OQA) Responsibilities

• Manage the OQA information dashboard.

• Plan, prepare, and manage the OQA Annual Audit Program:

  • Update and monitor audit schedules and the audit database.
  • Communicate changes to the Audit Program with stakeholders.

• Plan and execute audits related to ground operations at hubs and stations:

  • Perform audits as outlined in the OQA Yearly Audit Program.

• Act as the OQA main representative for assigned audits:

  • Relay audit results to Auditees.
  • Escalate issues to relevant parties until audit closure.

• Lead and facilitate:

  • Preparation and completion of all assigned audit records and reports.
  • On-site audit performance and results, guiding the OQA Audit Team in reaching conclusions.

• Review:

  • Outcomes of root cause analysis and risk assessments performed by Auditees.
  • Effectiveness of implemented action plans.

• Ensure timely and effective resolution of NCRs (Non-Conformance Reports):

  • Mitigate identified risks.
  • Organize follow-up audits as needed.

• Organize and facilitate the OQA Audit Team during audits:

  • Act as a point of reference for resolving conflicts or issues between parties.
  • Manage resources and audit expenses to stay within the approved budget.

Criteria

• Proficient with Microsoft word and Excel
• Aviation background is preferred
• Able to maintain High Level of confidentiality
• Expertise in managing and maintaining aviation records with compliance to industry standards.
• Certified training in auditing practices with a focus on quality assurance and regulatory compliance.
• Advanced proficiency in data visualization tools for actionable insights and strategic decision-making.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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