Property- Customer Service Officer

Responsibilities:

• Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to key collection.
• Brief the customers on the handover process including the handover of property, checklist, and the handover kit.
• Attend to the owner for the property handover of the vacant possession (VP).
• Coordinate defects rectification works to ensure all defects filed are rectified and managed in accordance to SOP, follow up and track the completeness of action in timely manner
• Responding promptly to customer inquiries and feedback in tactful and timely manner.
• Acknowledging and resolving customer complaints moderately and politely.
• Liaise with relevant departments or parties to manage issues and resolutions of the cases received
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with project site colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Ensure all records, data, and information are recorded and filed up to date.
• For general feedback (non-defects), channel it to relevant Person-In-Charge (PIC) or department for a reply or action to be taken, follow up and track the completeness of action until case closure.
• Produce weekly defect management report according to the portfolio assigned and highlight any urgent matters immediate superior for immediate resolution.
• Build good relationships with Residents Associations, Join Management Body (if any) and relevant Resident Committees and demonstrate good services at all times.
• Any other job responsibilities as may be assigned from time to time.

Job Requirements:

• Possess Diploma in any disciplines.
• Good command of English / Bahasa Malaysia and possess decent interpersonal communication skills.
• Knowledge in Microsoft Office is required