Quality Analyst – Mandarin

TP


Date: 6 hours ago
City: Johor Bahru
Contract type: Full time

Quality Analyst – Mandarin

Work Arrangement:

  • 6 months Work From Home (WFH)
  • After 6 months, relocation and onsite work required at Johor Bahru Office



Main Requirements

  • :Bachelor’s degree or equivalent diploma in any disciplin
  • eAble to work on rotational shifts (3 shifts / 5 working days
  • )Minimum 1 year of experience as a Quality Analyst in a call center environmen
  • tProficient in English and Mandarin (written, reading, and speaking
  • )Able to start work immediately is preferre


d
Key Responsibilitie

  • s:Conduct root cause analysis and other data analysis as requir
  • edPerform QA evaluations in line with client requirements and provide QA progress reports to the Team Le
  • adAct as the escalation point for process-related questions, issues, and resoluti
  • onServe as Subject Matter Expert (SME) for QA evaluatio
  • nsParticipate as a project team member in problem prevention and continuous improvement initiativ


es

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