Quality Check Officer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role involves supporting the Operations Governance team delivering the independent Quality Monitoring plan for key processes in Operations and Health such as policy issuance, administration, and claims. The individual will review sample cases handled by the Operations and Health teams in order to identify any deviations from Standard Operating Procedures (SOPs).

Based In Kuala Lumpur, With Functional Reporting Line To The Prudential Singapore Head Of Operations Governance, The Individual Will Work Closely With The Operations Governance Team Members On The Following

• complete assigned quality checks
• record the results of the quality checks in the designated files and folders
• identify exceptions (errors) and report them to the Operations Governance team
• regularly provide updates on progress and collate results into reports
• propose improvement to increase efficiency and effectiveness
• support Operations Governance team with automation initiatives and other ad hoc activities as requested
  
  
  

Who We Are Looking For

• Reliable and delivery orientated
• Strong attention to detail
• Ability to work independently and follow instructions
• Ability to record work on Excel and learn basic functions of PACS systems (eg. Life Asia, Content Manager)
• Ability to read and understand Standard Operating Procedures (SOPs)
  
  
  

Working Experience

• Operations or administrative experiences would be an advantage.
  
  
  

Education

• Degree in any discipline
  
  
  

Language

• Good command of the English language 
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.