Reachable by Lrt | Basic Salary Rm3000 Mandarin Customer Support Associate in Food Delivery Industry @ PJ
Agensi Pekerjaan JEV Management Sdn. Bhd.
Date: 4 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the companyâs services.
- To exceed customerâs expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements SLA.
- Act as phone support for food delivery app.
- Provide customer support for problems and questions of the orders, delivery or payment.
- Respond to customer questions or resolve problems related to their orders, delivery or payment.
- Review and approve request for booking cancellations and refunds.
- Applicants with SPM level qualification and above are welcome
- Proficient in Traditional & Simplified Mandarin (Read, Speak, Type)
- Basic English required for this role
- Have no issue to work on 24 Hours Rotational Shift (9 hours per shift including 1 hour break time)
- Willing to commit on 5.5 days work per week (Rotational off day)
- Able to start working on 11 September / 18 September / 30 September 2024
- Have no issue to be fully work based at Ara Damansara, PJ
- Monthly Salary: RM3,000 Basic Salary + KPI allowance up to RM400 + Shift allowance up to RM300
- OPTIONAL:Â RM300 Full Attendance allowance (6 days)
- EPF and SOCSO
- 12 Annual Leave + 14 Medical Leave
- FREE Shuttle Service (Subang Jaya Komuter 7.45am â 10.15pm and Ara Damansara LRT 8.15am â 9.30pm)
- Walking Distance to LRT Station
- Career Advancement Program
- Well established Cafeteria with variety of food choices
- One month paid training provided
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