Regional HR Operations (Manager - Expert I)

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF !

Objectives of the Position

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  • Manage, supervise, and support the implementation of HR projects or initiatives with the regional service delivery unit, the local country platform team, and other relevant stakeholders to ensure timely and accurately delivery to the BASF group companies in Asia Pacific or Project Sponsor in accordance with the service framework as well as global, regional, and local country processes and guidelines while achieving a high customer satisfaction
  • Collaborate with key stakeholders on HR projects such as service scope expansion, review on service level agreements, service quality enhancement initiatives, managing project work of scope and resolving of issues and the development of solutions
  • Coordinating and implementing process updates and changes which impacts all countries within regional service delivery unit (for eg: bonus provision updates, standardization of organization management process regionally)

Main Areas of Responsibilities

Operational Excellence

• • Coordinate and implement updates in HR Systems, Pay & People Data, including any policies and processes which spans out across countries Asia Pacific through the Compensation & Benefits and Payroll Services service delivery teams
  • Ensure People Data requests which impacts multiple countries in Asia Pacific is coordinated amongst the C&B and Payroll Services service delivery unit
  • Plays the role of the main protect of contact for major re-organizations which impacts Asia Pacific and with the support of the Payroll & People Data teams ensure requests are accurately maintained
  • Undertake assigned projects in the area of HR Systems and Payroll & People Data processes, monitor project performance, and take corrective actions if necessary
  • Steer, track and monitor execution of project activities like analysis, testing, go-live etc.
  • Ensure that project queries are resolved in a timely, responsible, and pro-active manner
  • Support team members in resolving project issues related to implementation solutions including communication with project sponsors, and other project members
  • Ability to manage complex issues and risks that are identified during the project and provide solutions accordingly
  • Ensure successful implementation across the team and in the involved companies

Service Engagement

• • Ensure services delivered are in accordance with established Service Level Agreements
  • Build and maintain effective stakeholder management to promote collaboration for achievements and service excellence experience
  • Collaborates with the Senior Manager and Directors of the service delivery unit to actively provides updates to the Regional HR Community on any activities with regards to HR Systems, Payroll and People Data

Compliance and Quality Management

• • Ensure that all project activities or initiatives are following relevant policies, processes and procedures to achieve excellent and consistent quality of work results, avoid compliance issues and allow for traceability of actions
  • Need to uphold strictest confidentiality of sensitive information based on the nature of the projects (e.g., acquisitions, divestiture, service transitions, new services)
  • Maintain and improve the knowledge database of projects or initiatives implemented by ensuring proper recording and retention of documentations

Reporting

• • Manage an effective reporting approach to enable monitoring of the performance of the projects and provide analysis and updates on information (where required) to relevant stakeholders

Leadership

• • Proactive in creating an environment that is conducive to ideas and utilizes learning from experience to develop initiatives
  • Set challenging goals and monitor the performance of the goals defined
  • Encourage open communication to ensure positive morale and establishment of a learning culture

Requirements

Education

• • Tertiary education

Working Experience

• • Experience and familiar working with a world-class HR system (SAP, Oracle, PeopleSoft)
  • With good analytical skills & project implementation experience

Technical & Professional Knowledge

• • Good general Human Resources skills and knowledge in similar function
  • Excellent communication and people management/ development skills
  • Some knowledge of Human Resources and Employment Laws in the Asia Pacific region
  • Functional knowledge and skills in using Microsoft applications, i.e., Words, Excel, PowerPoint.
  • Fluent in speaking and written English. Knowledge of any other Asian languages is advantageous

BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 111,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €87.3 billion in 2022. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at www.basf.com.