Regional Key Account Manager (Wood Based Panels)

JAC Recruitment


Date: 8 hours ago
City: Petaling Jaya
Contract type: Full time
We are seeking a dynamic Customer Support & Key Account Manager to join our client, a world-leading manufacturer in the wood-based panel industry. This role involves managing and overseeing spare parts sales activities in the service region.

Location to work: Petaling Jaya

Job Responsibilities:

  • Proactively visit customer sites across ASEAN to build relationships and promote services and spare parts.
  • Develop direct relationships with customers through interactions and personal visits.
  • Provide technical and commercial consultations to customers regarding service and spare parts.
  • Analyze spare parts sales data and support the development of new strategies to improve business.
  • Supervise and guide members of the spare parts and service department, including service coordinators, logistics coordinators, administrative coordinators, field service technical specialists, and engineering support personnel.
  • Act as the Key Account Manager (KAM) for regional clients, building and maintaining strong relationships.
  • Monitor and oversee spare parts related to our client's products while working closely with a team to achieve sales and customer satisfaction KPIs
  • Conduct customer visits to address concerns and gather feedback.
  • Drive upselling and new business development within existing accounts.
  • Travel approximately 40% to 50% of the time to locations including Thailand, Vietnam, India, Indonesia, and Pakistan.
  • Participate in training in Germany to enhance product knowledge and technical skills.



Job Requirements:

  • Degree in industrial engineering or a technician with additional commercial training.
  • Minimum of 5 years of experience in the machine and plant industry, including customer collaboration.
  • Strong customer service orientation with a proactive attitude.
  • Technical understanding and ability to interpret drawings and Bills of Materials (BoM).
  • Strong verbal and written communication skills, particularly in a technical context.
  • Experience in the wood-based panel industry (production, maintenance, quality).
  • Previous experience as a Key Account Manager or in a similar sales role.
  • Excellent communication skills in both Malay and English.
  • Ability to build and maintain relationships with clients across various regions.
  • Willingness to travel frequently for client meetings and training.
  • Strong presentation skills



#Customersupportmanager

#KeyAccountManager

#Salesrole

#Woodbasedpanelindustry

#Customerservice

#Businessdevelopment

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