Residence Officer

Residence Officer

Location: Miri, Sarawak

Job type: Full-Time (Contract)

Your new role

The primary role of this position is to provide students with a positive experience of campus life through an enhanced residential life experience and to support Curtin’s objectives of enhancing students’ life in an environment that celebrates diversity, social awareness and responsible citizenship.

The incumbent will manage the entire daily operations of Residence division from monitoring budget, providing quality service, adherence to policies and procedures, to managing the team under the supervision of the Manager- Retail, Residence and Fleet.

Clients of Residence division include students (undergraduate and post graduate, domestic and international), staff, property landlords and other external clients.

Key responsibilities

• Monitor activities in order to achieve timely and efficient outcome leading to excellent customer service under the area.
• Responsible for the smooth and efficient daily operation of the service area; room booking and allocation, check-in and check-out, key registry, handling and maintaining residence’s properties and facilities.
• Process student refunds in accordance with Housing refund policies.
• Receive and issue receipts for all Housing related fees.
• Process and give recommendations for student appeals.
• Focal person for purchasing (E-PRF) and Fixed Asset management.
• Manage and coordinate official and unofficial communication with residents.
• Manage the promotion of properties including resident’s engagement activities.
• Provide leadership and direction to a team and mediate conflict occurring across work units, while providing support and advice to other work areas.
• Monitor monthly profit and loss and ensure proper financial management in accordance with the approved budget.
• Monitor occupancy rate to ensure maximization of revenue and occupancy for all properties - outsourced properties are to meet the minimum agreed occupancy rate.
• Handle and resolve resident complaints and requests in a professional manner, ensuring prompt actions at all times.
• Oversees and updates the Housing Services website content in a timely manner.
• Assist the Manager in providing input and operational advice for the development of new on-campus student accommodation.

About you

• A degree in Accounting or Finance and/or Management with relevant working experience.
• Demonstrated ability in financial planning and budget management.
• Demonstrated skills with innovative process improvement and project management.
• Demonstrated ability to provide leadership, lead significant change and maintain staff engagement in the process.
• Demonstrated ability to provide direction and support to a team and work effectively with minimum supervision.
• Demonstrated a high level of motivation to work with people, able to deal with customer enquiries in an effective and positive manner.
• Demonstrated ability to relate effectively to clients and staff on matters of a sensitive and confidential nature.
• Demonstrated effective interpersonal skills and the ability to liaise with staff at all levels.
• Demonstrated ability to accurately maintain records.
• Demonstrated ability to prioritise workload and complete a variety of activities to meet conflicting deadlines.
• Experience working with students in an educational setting or institution is an added advantage.
• Able to speak Mandarin is an added advantage.