Retail Training & Performance Manager

Who is L’Oréal?

L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.

For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.

Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.

The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen!

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

Why join us?

Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.

We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.

What will you do?

Reporting to the Training Manager, the Retail Training & Performance Manager is responsible to build Aesop’s retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

About Aesop

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

You Are Expected To Manage The Following

• Deliver on Brand Purpose:
• Upholds & demonstrates brand identity & values.
• Ignites ambition & energy around brand purpose & goal.
• Consistently present in the field to deepen relationships & insights.
• Masters understanding of brand’s positioning, using insight to inform & motivate.
• Synergize Business, Operations & Learning:
• Executes Global plan & consistently calibrates with Global stakeholders.
• Leads planning & execution of Region/Market retail learning & development calendar.
• Fosters relationships globally & cross-functionally to activate outcomes.
• Partners cross-functionally to ensure successful implementation & embedding of all retail initiatives & practices.
• Actively contributes to & leverages the global feedback loop to inform decisions & solutions.
• Drive Customer Experience Excellence:
• Ensures all team members uphold and demonstrate brand’s approach to customer experience.
• Consistently prioritizes the customer in all business decisions.
• Uses customer insights to audit & evaluate end-to-end customer experience across all channels.
• Partners with Commercial Director to plan & implement initiatives to capture opportunities to elevate customer performance.
• Drives the launching & embedding of new products & services through continuous presence & active participation.
• Optimize Learning & Performance:
• Partners with Head of Retail & Commercial Director to set learning & performance goals & targets for Region/Market
• Holds self & others accountable to achievement of Region/Market learning & performance goals & targets.
• Consistently monitors performance data & customer feedback, celebrates successes & proposes solutions to capture opportunity.
• Partners with Commercial Director to plan & implement contextualized learning solutions that target performance opportunities.
• Builds high-performance direct reports through consistent training, coaching, feedback & performance recovery.
• Creates & manages dynamic Training & Performance succession plan.
  

Who are we looking for?

• With 4 to 6 years of retail education experience while having retail operations management within the retail industry (beauty, fashion, lifestyle, beverage & etc.) is ideal.
• Background in facilitation and coaching.
• Specialized knowledge in learning methodologies and adult learning principles.
• Accomplished at team building, motivation, and development.
• Proven ability to analyze performance and take appropriate responsive actions.
• Track record of strong relationship management and collaboration.
• Ability to problem solve and make decisions within business boundaries.
• Strong written and verbal communication skills.
• Excellent commercial acumen.
  
  

L’Oréal Competencies

• Innovator
• Strategist
• People Developer
• Integrator
• Entrepreneur
  
  

L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.