Sales Manager

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Mission / Purpose of the Job

• Lead and drive sales of new and used commercial vehicles, ensuring seamless execution of the sales process from prospecting to delivery.
• Serve as the Commercial Crew team leader, fostering cross functional collaboration with Service Market and Parts Sales in order to deliver high sales performance.
• Manage the end-to-end used truck sales portfolio, including system oversight and process optimization.
• Coordinate with sales executives and cross functional teams to ensure efficient invoicing, delivery, and customer satisfaction.
• Undertake additional responsibilities as assigned by senior management.

Scope and Influence

• Oversee total sales operations and interface with Volvo Group units, suppliers, and stakeholders at domestic, regional, and global levels.

• Exercise authority in line with Volvo Malaysia and AB Volvo’s financial rules and policies.

Key Responsibilities / Accountabilities

• Drive day-to-day sales activities for new and used trucks in the Malaysian market, including prospecting, customer management (CM system), sales closure, and delivery.
• Support the VP in managing all truck sales businesses, from securing trade-ins to final sale and delivery – for both new and used trucks.
• Lead the Commercial Crew, coordinating with the sales team and market functions to secure key accounts, increase market share, and resolve customer issues.
• Collaborate with sales executives to expedite response times, delivery schedules, and minimize aged inventory.
• Ensure timely resolution of outstanding accounts receivable (AR) and prevent overdue payments.
• Adapt to evolving business needs and undertake additional duties as required.
• Comply with Volvo’s risk management protocols and training requirements for self and team.
• Support sales planning and contribute to core and functional team objectives.
• Build and maintain strong customer relationships, including strategic partnerships with key bodybuilders.
• Provide guidance and support to sales executives on sales-related matters.

Authority

• Adhere to Volvo Trucks International authorization policies and guidelines.

Key Interfaces

• VP – Sales & Logistics
• Logistics Department
• Product & Pricing Department
• Finance & Business Control Department
• Aftermarket Department
• Marketing Department
• Body Builders
• Suppliers
• Customers

Key Targets and Results

• Achieve new truck sales volume targets.
• Achieve used truck sales volume targets.
• Meet targets for soft product sales.
• Maintain zero overdue accounts receivable.
• Maintain zero aged inventories
• Ensure consistent reporting of sales activities in the CM system.
• Attain Commercial Crew activity and success rate targets.
• Deliver high customer satisfaction in customer experience and technical support, both internally and externally.

Essential Educational and / or Training Qualifications and Certificates

• University degree or diploma in a relevant field.
• Formal training in leadership, communication, and people management.

Preferred Experience and Knowledge

• 5–10 years of sales experience in commercial vehicles.
• In-depth knowledge of Volvo products and competitor offerings.
• Strong understanding of local standards, regulations, and policies for vehicle homologation.

Necessary Technical / Functional / Language Skills

• Ability to advice customers and sales staff on Volvo products.
• Solid understanding of Volvo Group businesses.
• Proficiency in English (all documentation is in English).

Volvo Group Leadership Competencies

• Customer Focus
• Decision Quality
• Collaboration
• Instills Trust
• Values Differences
• Demonstrates Self-Awareness
• Action Oriented

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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.