Sales Representative, FMCG (Ipoh)

Job summary

Sell products/services to achieve sales targets for assigned businesses/territories and overall Business objectives.

General responsibilities

Sales

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
• Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
• Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
• Report on the activities and products of the competitors via inputs to the competition reports
• Record sales data for reporting and tracking purposes.
• Maintain relevant customer data in appropriate customer relationship management databases
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers
• Maintain a customer complaints/issues log and follow up on customer issues
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
• Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers

A&P Management

• Obtain all necessary approvals from the relevant client for the execution of A&P activities.
• Collaborate with other functions such as Customer Account Management and Client Management to ensure smooth execution of advertising and promotional activities.
• Execute A&P activities at the customer's store based with customer alignment
• Request and validate the documents require and process claims for CN process.
• Understand the legal and contractual obligations related to A&P cost recovery to prevent potential disputes.

Functional skills and knowledge

• Demonstrate knowledge and understanding of FMCG industry/market/competitors/customers
• Demonstrate experience in assigned territories/products/ services and strong selling skills
• Demonstrate strong communication and negotiation skills
• Demonstrate basic research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken. Able to communicate in Chinese will be an added advantage as will need to communicated with Chinese speaking customers.

Education

Minimum SPM Certification

Work Experience

Up to two years' experience in a similar role