Sales Support

Cencora – World Courier fosters a positive impact on the health of people and communities around the world by advancing the development and delivery of pharmaceuticals and healthcare products. As a leading global healthcare company, with a foundation in pharmaceutical distribution and solutions for manufacturers, pharmacies, and providers, we create unparalleled access, efficiency and reliability for human and animal health. Our 43,000 global team members power our purpose: We are united in our responsibility to create healthier futures. Cencora is ranked #8 on the Fortune 500 with more than $200 billion in annual revenue.

About the Job

• This position will be responsible for providing administrative and operational support to the Business Development team. You will be responsible for the effectiveness and productivity of the Sales & Marketing team.
• In consultation with Business Development Managers, prepare quotations for clients in a timely and professional manner.
• Oversee the end to end management of marketing campaigns to ensure their smooth and effective function.
• Maintain records of sales targets and confirmed sales, and provide detailed reports to the National Business Development Manager.
• The role involves integrating financial, shipment, quality, and operational data in an insightful way to drive deep understanding of our customers and how to serve them and developing tools and processes to support efficient Sales and Marketing operations.
• The ideal candidate will be comfortable working with cross functional teams, have an interest in Sales & Marketing, and the drive to always think strategically.
• To assist & support BD Managers with sales and marketing campaigns and qualification of all internal and external lead sources.

To be successful in this role you will need to be able to demonstrate the following attributes.

• Take pride in their work and gain satisfaction in supporting the success of others and the company.
• Managing a diverse workload with conflicting priorities and deadlines.
• Ensuring adherence to all reporting and quotation deadlines.

Key Duties & Responsibilities

Sales Support Services

1. In consultation with Business Development Team, prepare quotations for clients in a timely and professional manner.
2. Prepare tenders, service level agreements and standard operating procedures for new or existing World Courier clients to ensure robust expectations are set and practices established to guide future partnership activities.
3. Manage all lead generation activities provided by internal World Courier teams with a view to securing future business for the organisation.
4. Track and report on overall Business Development KPIs.

Reports and Statistics

1. Maintain records of sales targets, confirmed sales, and provide weekly and monthly detailed reports as required.
2. Provide tailored reports for key clients ensuring accuracy and attention to detail.

Sales Analysis:

1. Maintaining Sales Force data systems, including account set up and monthly reports.
2. To conduct market research in industries/sectors that are of interest to World Courier within & out of existing business portfolio for continued business growth desired.
3. To provide support in identify appropriate marketing measurements/opportunities, such as advertising to secure leads and increase overall brand awareness.
4. Any other relevant duties as required by your manager.

Teamwork and Collaboration

1. Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business
2. Effectively collaborate with team members to ensure that the function is operating effectively and efficiently, while maintaining an efficient support network for the team.
3. Managing remote business relationships and supporting Business Development Managers during periods of travel/on road sales

What are we looking for?

Experience & Educational Requirements

1. 2-3 years of sales and marketing experience in a related industry - air-express (preferred)
2. Sound experience in a customer service or administrative role
3. Advanced experience in Sales Force/CRM software
4. Demonstrated ability to meet deadlines
5. Ability to build strong relationships with a range of diverse stakeholders
6. Sound experience using the Microsoft Office Suite, including high level of proficiency in Excel and PowerPoint
7. Basic knowledge of distribution and logistics concepts

Minimum Skills, Knowledge & Abilities Requirements

1. Establishes a quick rapport with colleagues and customers; generates credibility and trust by way of attentive, empathic and honest communication with colleagues and customers.
2. Proactively keeps up to date with knowledge of the company, its markets, customers and their needs and requirements, services and products including technical aspects
3. Self starter; works to meet deadlines without prompting; is highly motivated and does not hesitate to undertake challenging tasks; works to deadlines.
4. Works in a well organised manner; demonstrates good attention to detail and quality; prioritises and actions tasks based on urgency and importance; ability to multi task.
5. Identifies issues that arise in routine work or new situations; asks relevant questions to gain clarity and seek resolution; thinks critically and analyses data/situations that takes into account causes and consequences.
6. Ability to use initiative and work autonomously
7. High levels of passion, enthusiasm and energy
8. Able to follow procedures & instructions
9. Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands
10. Clear oral and written communication.
11. Strong interpersonal and communication skills along with a willingness to engage with many stakeholders.
12. Japanese language proficiency will be a plus

Why work with us?

An inspiring work environment - As one of our team members, you'll be making a real difference in people's lives every day while embarking upon a rewarding professional journey. Cencora receives praise year after year not only for excelling at what we do, but also for creating an inspiring, award-winning work environment. We value our associates and focus on customer service, and at the same time we bring innovation to the industry and compete with nationally renowned brands.