Sea Logistics Customer Care Specialist
Kuehne+Nagel
Date: 1 week ago
City: Shah Alam
Contract type: Full time
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
How you create impact
You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.
What we would like you to bring
As a Sea Logistics Customer Care Specialist, you play a pivotal role in ensuring seamless end-to-end logistics experiences for customers across the globe. What’s in it for you is the opportunity to be at the heart of international trade, where your problem-solving skills, attention to detail, and customer-first mindset directly impact client satisfaction and business success. You’ll gain deep insights into global supply chains, collaborate with diverse teams, and develop expertise in logistics systems and customer service excellence. This role not only enhances your professional growth but also empowers you to make a tangible difference in a dynamic, fast-paced industry.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
How you create impact
You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.
What we would like you to bring
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
- To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
As a Sea Logistics Customer Care Specialist, you play a pivotal role in ensuring seamless end-to-end logistics experiences for customers across the globe. What’s in it for you is the opportunity to be at the heart of international trade, where your problem-solving skills, attention to detail, and customer-first mindset directly impact client satisfaction and business success. You’ll gain deep insights into global supply chains, collaborate with diverse teams, and develop expertise in logistics systems and customer service excellence. This role not only enhances your professional growth but also empowers you to make a tangible difference in a dynamic, fast-paced industry.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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