Senior Customer Service Assistant

Job Responsibility

Customer ServiceÂ

We are for a young and energetic Customer Service Assistant plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.

What will you be expected to do?

• Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.
• Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
• Stay updated on product knowledge, industry trends, and company updates to better assist customers
• Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
• Check and prepare customer DO and Invoice & arrange for delivery  Â
  
  

Job Requirements

What we are looking for?

• Required language(s): English, Bahasa Malaysia, Mandarin speaker are an advantage but optional
• Candidate must possess at least a SPM / UEC/ Diploma or above
• Fresh graduates are also encouraged to apply
• Required skills:Â Communication Skills, Interpersonal Skills, Listening Skills, Patience, Problem-Solving Skills
• Experienced candidates will be added advantage
• You would have minimum 1-2 years' experience in related fields
• You have proven experience in customer service & internal sales
• You would have excellent communication skills & problem solving skills
• You are able to understand and communicate well with mandarin-speaking customers.
• You have great time management in multi-tasking and managing additional projects
• You are a fast learner, independent worker, and a joyful team member
  
  

 *Only shortlisted candidates will be contacted

Job Benefits

• Working hours : 8.30am-5.30pm, (Mon - Fri)
• EFP/Sosco
• Work life balance & Nice Working Environment
• Young and Passionate Team
• Full time position available
• Outstanding career growth & Development opportunities
• Training and guidance on job training will be provided