Senior Customer Service Executive (Mandarin Speaker)

The One Gift Gallery Sdn Bhd


Date: 3 weeks ago
City: Shah Alam
Salary: MYR 3,500 - MYR 4,000 per month
Contract type: Full time
Job Responsibility

  • Handle incoming calls and respond promptly to customer inquiries.
  • Provide effective support through email correspondence by addressing customer questions and concerns.
  • Resolve customer complaints through careful problem analysis and application of appropriate solutions.
  • Deliver excellent customer service in a courteous and professional manner.
  • Maintain a thorough understanding of our products and services to provide accurate information, promote offerings when appropriate and guiding customers through the order placement process.
  • Assist in sales and operational support, including preparation of quotations, sales order, delivery order and invoicing using Autocount.
  • Collaborate with internal teams to address customer needs and improve overall service delivery
  • Organize and maintain proper filing systems and office records.

Job Requirements

  • Minimum 3 years of customer service experience preferred.
  • SPM qualification is required.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Autocount Accounting System.
  • Fluent in spoken and written English, Bahasa Malaysia, and Mandarin.
  • Sales experience or aptitude for promoting products is an added advantage.
  • Must be independent, self-motivated, and proactive with a strong sense of responsibility.
  • Able to adapt to changing environments and work well under pressure during festival season.

Job Benefits

  • EPF / SOCSO / PCB Contributions
  • Annual Leave
  • Medical and Hospitalization Leave

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