Senior eCommerce Customer Service Live Chat Agent
FastLaneRecruit
Date: 1 week ago
City: Shah Alam
Contract type: Full time
Remote
Job brief
Join a forward-thinking eCommerce company revolutionizing online shopping. Deliver exceptional customer experiences on platforms like Lazada, Shopee, Facebook, and TikTok. Comprehensive training and mentorship provided, with excellent benefits.
Responsibilities
Join a forward-thinking eCommerce company revolutionizing online shopping. Deliver exceptional customer experiences on platforms like Lazada, Shopee, Facebook, and TikTok. Comprehensive training and mentorship provided, with excellent benefits.
Responsibilities
- Attend to live chat inquiries promptly and professionally.
- Handle inquiries with accuracy, sincerity, and a customer-centric attitude.
- Deliver exceptional service and convert interactions into lasting customer relationships.
- Provide product and service information and guide customers throughout their purchasing journey.
- Collaborate with the team to ensure customer satisfaction and effective communication.
- Minimum 3-5 years of experience in customer service or live chat support.
- Proficiency in written and spoken Chinese, English, and Bahasa Malaysia (Chinese proficiency is an advantage).
- Strong typing and communication skills (minimum typing speed of 40 words per minute).
- Ability to work on a shift rotation, including day and night shifts.
- Based near Setia Avenue, Setia Alam, with hybrid work arrangements available.
- Comprehensive EPF, SOCSO, and EIS contributions.
- KPI allowance and contractual annual bonus.
- Annual, medical, and compassionate leave.
- Healthcare, optical, and dental benefits.
- Company-provided MacBook and additional insurance coverage.
- Family bonding allowance, staff discounts, and festive gifts.
- Engaging team bonding activities like sports and movie nights.
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