Senior Executive, Authorisation (Fraud)

Alliance Bank Malaysia Berhad


Date: 4 days ago
City: Subang Jaya
Contract type: Full time
Job Responsibilities

  • Fraud Monitoring & Detection:
    • Monitor real-time and post-event transactions across card fraud, and internet banking for suspicious activity
    • Analyze alerts from existing detection systems to identify patterns, anomalies, and emerging fraud trends
    • Conduct in-depth reviews of flagged transactions, documenting findings and escalating confirmed fraud cases
  • Investigation & Analysis
    • Manage fraud alerts and ensure timely escalation, investigation, and resolution of suspicious transactions
    • Investigate suspicious transactions by gathering data from internal systems and external sources
    • Prepare detailed reports on confirmed fraud cases for internal use and regulatory submission
  • System Enhancement & Data Analysis
    • Support the implementation and testing of new fraud detection systems, including the adoption of machine learning models
    • Provide input on system rules and thresholds to improve detection accuracy and reduce false positives
  • Policy & Process Improvements
    • Contribute to the development and refinement of fraud detection standard operating procedures
    • Maintain accurate records of investigations and support audits as required
    • Stay updated on industry best practices, regulatory changes, and emerging fraud schemes
  • Authorization
    • Process authorization requests from Alliance Bank merchants via telephone or other acquiring banks via telephone or fax
    • Process manual mail order/telephone order requests received from merchants
  • Customer Service
    • Support Customer Service Department after office hours
    • Receive reports on lost/stolen cards for both credit/Debit and ATM cards from Alliance Bank cardholders to tag such cards to prevent fraudulent charges on the cards
Experience

Job Requirements:

  • Minimum 2-3 years of experience in fraud detection, transaction monitoring, or financial crime analysis, in a bank or financial institution
  • Must have experience in Internet Banking Fraud Detection.
  • This role requires working in shifts to provide 24/7 fraud monitoring coverage.
  • Experience with fraud detection rule engines, transaction monitoring systems, and analytics tools is an added benefit
  • Strong analytical skills with the ability to interpret large datasets and identify patterns
  • Knowledge of banking products, payment channels, and emerging digital fraud schemes
  • Familiarity with regulatory requirements (e.g., Bank Negara Malaysia guidelines) related to fraud detection

Technical & Functional Skills

  • Strong understanding of fraud schemes, including
    • Card fraud (stolen cards, chargebacks, synthetic identities)
    • Online banking fraud (phishing, malware, account takeovers)
    • Payment fraud (social engineering scams, mule accounts)
  • Proficiency in fraud detection technologies such as
    • Falcon Fraud Manager, Actimize, SAS Fraud Management, or similar tools
    • Machine learning fraud detection models
    • Strong problem-solving, analytical, and decision-making skills

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