Senior Executive, Quality Assurance (Retail)

ZUS Coffee

Date: 1 day ago

City: Subang Jaya

Contract type: Full time

Position Responsibilities

Conduct internal audits to outlets to ensure compliance with food safety, hygiene practices, product quality and regulatory requirements in accordance with the established standards as per planned schedule.
Review, verify and follow up on the corrective actions taken are effectively implemented in a timely manner.
Effectively communicate the best practices, food safety protocols, and quality standards to retail outlet teams to ensure consistent implementation and awareness.
Monitor and analyze on the outlet audit performance, identify on the gap analysis, and implement continuous improvement initiatives to enhance overall quality and compliance.
Maintain the relevant documentation, update and revise when required.
Lead and guide team members to ensure the successful achievement of assigned project deliverables, fostering collaboration and maintaining high standards throughout the process.
Perform and collaborate with any relatable stakeholders in other special project/ task assigned by superior/ management
Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement.
Support product complaints handling effectively and process complaints, including investigation, resolution, and reporting of all product complaints.

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Qualifications & Experiences

Bachelor’s Degree in Food Science and Technology, Engineering or other related disciplines.
Formal background or training in technical areas relevant to product safety standards (HACCP / GFSI)
At least 3 years of working experience in quality control and quality assurance management in F&B chain industry restaurant.
Fluent in English and Malay (spoken and written); proficiency in additional languages is an added advantage.
Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools.
Technical knowledge and hands on experience in handling certification audit such as HACCP is preferred.
Able to articulate new information quickly and react positively to new and challenging opportunities.
Able to communicate effectively with team members, internal colleagues, operational peers and suppliers.
Attention to details and accuracy, meticulous with good problem-solving skills.
Confident, proactive, able to work under pressure and meet tight timelines.
Possess own transport and wiling to travel.

a Necessity, not a Luxury

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