Senior IT Business Analyst (ID: 656637)

Responsible

• Manage IT projects and ensure successful implementation. Participate in the full project cycle of system requirement study, analysis and design, testing, training and documentation and manage the release of change requests and new systems into production system.
• Main liaison personnel to coordinate project/issues with users and vendor/consultant to resolve issues and meet project deadlines.
• Act as 1st & 2nd level support in resolving hardware and software/application issues. Ability to provide recommendations to improve the overall operations and efficiencies of the applications to support current and meet new business requirements.
• To manage outsourcing vendors to ensure services provided are in accordance with SLA for Infrastructure services and end-user support. And review & ensure issues case logs are resolved.
• Ensure timely deployment of various IT security patches, and firmware for network devices, servers, and other devices and establish an effective monitoring mechanism to monitor the health status of servers and network devices.
• Assist in IT asset management, including inventory tracking, maintenance and ensuring up-to-date asset list.
• Conduct regular system maintenance tasks, such as software updates & patches.
• Assist in setting up new user's email/user account and computer system with proper access right assigned for new user onboarding and exit process.
• Able to conduct IT training for end users.

Requirement

• Degree in IT/Computer Engineering/Computer Science or its equivalent.
• At least 4 years of working experience in programming standards, database management (Microsoft SQL), Server and Network management such as operational management or support of IT services/applications
• Experience in the support of SAP Business One, M365, SharePoint, Power Apps/Automation, Power BI environment.
• Experience in the full project lifecycle and project management. (Prefer)