Senior IT Support Executive

Job Descriptions:

IT Strategy and Leadership

• Develop and implement the overall IT strategy to support business objectives, including digital transformation, customer engagement, and operational efficiency.
• Ensure alignment of IT initiatives with company goals, working collaboratively with senior leadership to support long-term growth.
• Drive a culture of innovation, encouraging teams to explore new technology solutions to enhance the business.

Technology Infrastructure and Operations

• Oversee the management and maintenance of IT infrastructure, including point-of-sale (POS) systems, inventory management, CRM, and ERP systems.
• Ensure high availability and reliability of critical systems and applications, minimizing downtime and disruptions in operations.
• Implement robust cybersecurity measures to protect company data, customer information, and business operations.

Digital Transformation and Customer Experience

• Lead digital initiatives such as mobile app development, online ordering platforms, loyalty programs, and customer analytics to enhance the customer experience.
• Work with marketing and customer service teams to develop and integrate digital engagement strategies.
• Implement data-driven insights to understand customer preferences and improve personalized service.

Vendor and Stakeholder Management

• Establish and manage relationships with technology vendors, consultants, and third-party service providers, ensuring cost-effective and high-quality service delivery.
• Oversee contract negotiations, SLAs, and ongoing vendor performance to support strategic IT initiatives.

Data Management and Analytics

• Implement data governance policies and tools to ensure data accuracy, security, and accessibility.
• Support business intelligence and analytics functions to provide actionable insights for decision-making.
• Leverage analytics to optimize inventory, pricing, and customer engagement strategies.

Team Leadership and Development

• Lead, mentor, and develop a high-performing IT team, promoting continuous learning and professional growth.
• Manage IT budget and resource allocation, balancing short-term needs with long-term objectives.
• Foster a collaborative environment that encourages innovation and teamwork across departments.

Compliance and Risk Management

• Ensure compliance with industry regulations, including PCI-DSS, data protection laws, and other relevant standards.
• Implement and monitor risk management policies and disaster recovery plans to safeguard business continuity.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; a Master’s degree or MBA is preferred.
• Minimum of 5 years of IT experience within retail, hospitality, or a similar industry.
• Proficiency in retail and restaurant technologies (e.g., POS systems, ERP, CRM, data analytics, and cybersecurity).
• Strong leadership, communication, and strategic thinking skills with the ability to collaborate effectively across teams.
• Able to communicate Mandarin, English and Bahasa Malaysia.
• Applicants must be willing to work in Iskandar Puteri, Johor, Malaysia.