Senior Manager – Payroll

About DHL Group And HR Services

DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

HR Services at DHL Group – that’s us! We provide cross-divisional HR services through our global network of HR Shared Service Centres in close alignment with the HR function. With professionalism and dedication, we can support you in different HR processes to ensure your business growth.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL Group working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing, and other services.

Ready to immerse yourself in the exciting world of HR Services? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of HR Services colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse Group, join us in our APAC region.

We are looking for an immediate, full-time, permanent position in APAC at Petaling Jaya, Malaysia.

Job Purpose:

Due to the increased growth, complexity, technological changes and demands within the payroll function, this role directs the overall operations, assesses the application of statutory requirements within the payroll function, ensures systems capability and capacity, provides weekly information enterprise-wide, participates in business objective projects, oversees implementations, and enhances business continuity efforts.

Your tasks:

• Design, adapt and review Payroll processes and timelines considering internal / external best practices, local legislation, and alignment requirements of multiple business units.
• Direct accurate, complete, and timely disbursement of payrolls to all divisions and countries supported.
• Direct compliance with internal deadlines along with statutory requirements related to the payroll function.
• Define process improvement mechanisms to achieve accuracy, efficiency and adherence to timelines such as quality standards, ROI metrics and benchmarks.
• Review and approve activities related to accounting, distributing, payments, benefits, taxes, and deductions.
• Maintain and review various Payroll records and reports prepared by the team.
• Proactively gather inputs, review reports and feedback to identify patterns of errors and scope for improvement of Payroll processes.
• Oversee and guide activities of a team of professionals and business support roles for payroll execution.
• Resolve escalated and complex issues and/or issues which are an impact of larger organizational change.
• Develop and perform process, system, and project testing plan to assess system integrity and control effectiveness.
• Serve as the relationship manager with outsourced service providers insuring continued and enhanced “value added” processes are considered and/or maintained.
• Manage internal stakeholder relationships incl. preparation and execution of regular performance review meetings.
• Negotiate with 3rd parties regarding services and cost.
• Ability to identify and implement process changes to technology tools and internal processes.
• Lead and support payroll migration / implementation project in partnership with BPO and Business Partners.
• Management Responsibility:
• Manage experienced professionals who exercise latitude and independence in assignments.
• Knowledgeable in Shared Services tools / Technology.
• Understanding of Compliance, Risks & Controls.
• Stakeholder Management.