Senior Network Administrator

We're Hiring: Senior Network Administrator!

We are seeking a Senior Network Administrator to support our growing scope and ensure the stability, security, and optimization of our global network infrastructure.

As a key member of the Infrastructure Shared Services team, the Senior Network Administrator will manage, implement, and optimize network and security solutions across 600+ remote locations in Europe, Asia, the US, LATAM, and Canada. This role provides high-level operational support, acts as an escalation point for critical incidents, contributes to solution design, and ensures lifecycle management of infrastructure services.

Location: Kuala Lumpur, Malaysia

Work Mode: Work from anywhere

Role: Senior Network Administrator

What You'll Do

• Maintain and administer current and new network infrastructure and security solutions in line with support and operational processes.
• Build, deploy, and manage WAN, LAN, WLAN, and network services (e.g., NLB), ensuring high availability and performance.
• Provide senior-level operational support, including: Troubleshooting and problem management, Incident resolution and escalation handling, reporting and communication on activity, quality, and platform performance, and ensuring accurate technical documentation and support procedures.
• Support new implementations of network and security infrastructure components.
• Proactively ensure network stability, response time, operational consistency, and lifecycle management of network platforms.
• Research, evaluate, and qualify new solutions for infrastructure improvements.
• Provide technical recommendations to senior engineering and architecture teams.
  
  

What We're Looking For

• Networking & Routing: Advanced administration and troubleshooting of LAN/WAN/WLAN networks; expertise in routing protocols (BGP, RIP, OSPF, EIGRP).
• LAN Technologies: Strong knowledge of VRRP, VSS, STP, and QoS mechanisms.
• Wireless: Wi-Fi controller and access point administration.
• Security: Hands-on administration with Palo Alto and Fortinet Firewalls, Pulse Secure remote access, reverse proxy; Palo Alto certification preferred.
• Load Balancers: Citrix NetScaler administration.
• Monitoring & Optimization: WAN optimization (Riverbed), monitoring (SolarWinds), NetFlow analysis.
• Other Tools: Infoblox DNS, CA Service Desk Manager (ticketing/CMDB).
• Certifications: CCNP-level knowledge strongly preferred.
  
  

Secondary Technical Skills (Nice To Have)

• Knowledge of infrastructure solutions (servers, storage, virtualization).
• Understanding of ITIL framework and processes.
• Telephony & voice infrastructure administration (Cisco preferred).
• SD-WAN (Velocloud) exposure.
  
  

Behavioral Competencies

• 3–7 years of infrastructure experience, with at least 3–5 years as a Network Administrator.
• Strong knowledge of Cisco networking products, Palo Alto, and Riverbed.
• Self-motivated, eager to continuously learn and develop technical expertise.
• Team-oriented, able to collaborate effectively across IT and business units.
• Customer service mindset with excellent problem-solving and analytical skills.
• Strong communication skills (English mandatory; French reading skills a plus).
• Willingness to travel when required.
  
  

Technical Environment

• Cisco products and telephony solutions
• Citrix NetScaler (NLB & Reverse Proxy)
• Palo Alto Firewalls, Panorama Central Management, and Fortinet Firewalling
• Infoblox DNS
• Riverbed WAN Optimization and Cascade
• SolarWinds monitoring
• CA Service Desk Manager (CMDB/ticketing)
• SD-WAN (Velocloud)