Senior Order to Cash Executive

About the role ;

The Senior Order to Cash Executive is responsible for executing daily activities within the Order to Cash (OTC) function, including:

• Performing all Accounts Receivable (AR) related tasks.
• Handling sundry sales invoicing.
• Managing the e-invoicing process in accordance with local tax regulations.
• Overseeing cash applications and bank account reconciliations.
• Managing year-end rebates and handling agents' commissions.
• Coordinating month-end closing activities.
  
  

This role involves implementing standardized processes, optimizing procedures, and refining current practices to enhance efficiency, ensuring both quality and accelerated outcomes while maximizing operational effectiveness. The ideal candidate should have the ability to initiate, lead, or assist in the continuous improvement of business processes and system enhancements. In addition to responsibilities in Banks and AR, this role also provides regular language support for critical credit control and cash collection processes, specifically for Chinese and Japanese customers.

Furthermore, this position requires close collaboration with the Banks & AR Team Lead to ensure the delivery of high-quality services to the entities served by the GBS Finance KL.

Key Responsibilities;

Accounts Receivable and Sundry Sales Invoicing

• Identify the billing procedures and document them for future reference.
• Review the billing processes and finalize the credit note, ensuring all necessary supporting documentation is in place.
• Review and generate credit notes for case and complaint.
• Verify the correctness of the request, adjust tax coding, follow authorization matrix in case of goodwill
• Administer ticketing system such as Remedy Force, process all requests within agreed SLA
• Handle e-invoicing from SAP invoice creation works till Ediwin Portal, ensuring all documentation is captured in MyInvois Portal
  
  

Credit Control Collection

• Language support and back up on credit control related tasks for Chinese and Japanese customers.
  
  

Cash Application

• Process bank statements and perform FX adjustment if not automated in SAP.
• Examine and oversee daily/weekly Cash Application and AR credit control, ensuring adherence to company policies.
• Perform regular reviews of AR/bank reconciliation procedures to verify the quality of reconciliation and ensure compliance with internal controls.
  
  

Year End Rebates & Agent’s Commissions

• Creation, changes and settlement of agreements in response to requests within the ticketing system.
• Monitoring of provision account, creation of overview of all open agreements, Incl. follow up actions with Sales & FBPs (agreement extension and payouts)
• Validate and reconcile agent commissions into SAP accurately and on a timely manner.
  
  

Documentation

• Document all the process changes and ensure all SOIs are reviewed and approved at least once per year.
• Month-End Closing
• Perform reconciliations for balance sheets pertaining to Order-to-Cash transactions.
• Support the Banks & AR Team Lead in supervising the complete accounts receivable process, encompassing tasks such as invoicing, cash application and dispute resolution.
  
  

Communication

• Support Team Manager on internal and external audit as necessary.
• Collaborate with cross-functional teams to promptly address unidentified income or expenses, ensuring compliance with internal control processes and requirements.
  
  

Continuous Improvement

• Support global system enhancement and new implementation initiatives, including User Acceptance Testing (UAT), migrations, scope expansion, standardization, and/or data mapping or cleansing.
• Provide input for ongoing development and improvement on system, operation process and GBS initiatives.
  
  

Other Responsibilities

• Serve as a backup for other team members and support ad hoc tasks assigned where necessary.
• Guide and support other team members on account receivable process, policies, procedures and transactions.
• Support the end to end Order-to-Cash process to fulfill service level agreements and achieve performance targets in Accounts Receivable (AR) tasks.
• Engage in the transition tasks for the GBS, which involve knowledge transfer and documenting work instructions.
• Resolve queries promptly and within the specified timeframe.
• Perform quality checks and supporting the Team Lead in compiling the KPI reporting for the Team
  
  

Scope

• MY03 Barry Callebaut Services Asia Pacific, Malaysia
• MY04 Barry Callebaut Manufacturing Malaysia
• CN01 Barry Callebaut (Suzhou) Chocolate, China
• JP02 Barry Callebaut Japan
• SG01 Barry Callebaut Chocolate Asia Pacific, Singapore
• SG06 Barry Callebaut Cocoa Asia Pacific, Singapore
• ID02 P.T. Papandayan Cocoa Ind
• ID03 PT Barry Callebaut Indonesia
• IN01 Barry Callebaut Cocoa & Chocolate Ingredients India
• AU02 BC Austrialia Pty Ltd
  
  

About you;

• Degree in Finance accounting related field, or related field with a relevant mix of qualifications and experience.
• Proficient in English and business proficiency in 2nd language as well as Mandarin and Japanese languages.
• Minimum 3 year(s) of working experience in finance or accounting.
• Knowledge on end to end Account Receivable processes.
• Experience in SSC/GBS environments is preferred.
• Experience working with systems such as SAP, Microsoft Office and web-based applications.
• Hybrid working time and extended working hours may require for Monthly/Quarterly/Yearly Financial Closing
• Travel may require upon line managers and company request
  
  

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.