Senior Product Specialist
DKSH
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Summary
Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.
- The incumbent is expected to work closely with the Sales Manager in managing the clients/products/teritory that has been assigned under the Pharmaceutical business.
- The incumbent will manage various products that ranges from different therapeutic areas e.g. Cardiology, Opthalmology, Dermatology, Oncology, Respiratory, O&G, etc.
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
- Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
- Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
- Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits.
- Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
- Report on the activities and products of the competitors.
- Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
- Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
- Maintain a customer complaints/issues log and follow up on customer issues.
- Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
- Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers.
- Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
- Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
- Willing to travel outstation and cover more than 1 area.
- Strong communication and negotiation skills.
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
- Good command in English, both written and spoken
Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.
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