Senior Project Manager - BPO

DHL Express


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Overall Role Purpose

Oversee the operations of individual project within program. Plan, execute and close project efficiently, ensuring they align with organizational goals, stay within timeline, scope, budget, resources and meet quality standard to complete work within program guideline. Coordinate team efforts, manage risks and communicate progress to stakeholders, facilitating successful project delivery.

Specific Role context


  • Create business case, setup PILOT project to validate the business benefits and associated assumptions.
  • Design an efficient project framework and strategic roadmap approach for global/ regional implementation.
  • Track and monitor project progress, dependencies, budget, resources and provide timely update to stakeholders to steer the decision to accommodate dynamic business development.
  • Make data driven and fact-based recommendations to business to mitigate, overcome project risks or challenges.
  • Create innovative idea, solution to improve project efficiency and benefit realization.
  • Facilitate workshop based on project needs, such as As-Is process review, Design To-Be process, Data Gathering, Problem Solving. Establish project acceptance criteria, success criteria and define KPIs to measure the targeted project benefits.
  • Leverage project management tool to control the execution the project and adopt best practice as per industry practice.
  • Manage global and regional stakeholders to align on expectations, involvement in the project and decision-making process.
  • Support stakeholder and organization to accept changes by defining a processes and strategy to ensure the project’s intended outcomes are embraced and successfully implemented. Lead and collaborate with a physical, virtual team or hybrid team to manage the end-to-end project implementation effectively.


Specific Role Challenges


  • Contribute to the Management and Service Line support towards successful execution of the services provided in the center
  • Promote quality and transparency as a key levers to operational steering
  • Contribute to integrate BPO as the quality and continuous improvement partner for all Service Lines at Finance Operations


Qualifications:

Key Capabilities/Competencies


  • Solid project management experience
  • Process design and engineering
  • Good knowledge of quality management tools and approaches
  • Strong communication and presentation skills
  • Stakeholder management
  • High confidence in the usage of analytical and statistical methods
  • High confidence in the usage of standard MS office software
  • Managing virtual teams


Expected Years Of Experience


  • Minimum of 5 years’ experience in Shared Services for Finance & Accounting at junior project management level or as part of the BPO organization
  • Having participated in LEAN House, transitions, system deployments an advantage


Educational Qualifications


  • University degree or equivalent
  • Comprehensive knowledge of project management methodologies (PRINCE 2 or PMP)
  • Fluent in English language (written and spoken)

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Service Sales Specialist

PerkinElmer, Petaling Jaya
17 hours ago
Purpose Responsible for supporting After Market Sales team in selling service consumables. Support Singapore customers. Responsibilities Responsible for supporting the After Market Sales team in selling service consumables. Manage business partner relationships and dealers’ network, channel sales & marketing Achieve sales targets and coordinate service projects. Providing pre-sales technical assistance and product education, and after-sales support services. Negotiating tender and...

Competency and Training Manager

Siemens Energy, Petaling Jaya
19 hours ago
A Snapshot of Your Day Leads the coordination and management of training and certification programs for the Field Service Team across AP, including tooling and compliance training. Serves as the expert for the SABA/SELP platform, supports leadership development initiatives, and collaborates with stakeholders to ensure effective and seamless certification processes.How You’ll Make An ImpactDevelop and maintain capability and certification status...

Inside Sales Account Manager (Services)

Agilent Technologies Inc., Petaling Jaya
1 day ago
Job Description Job Description We are looking for a highly motivated and self-driven Inside Sales Account Manager, for Services division with a strong background in techno-commercial sales background. The ideal candidate will have 8 or more years of relevant experience and will be responsible for driving revenue growth across assigned geographies. This role demands a proactive professional who thrives in...