Senior Retail Assistant (Setia City Mall)

Job Responsibilities

Planning

To assist effectively and efficiently by achieving the sales target set

To ensure action taken in all promotional plans

To provide constructive idea for increasing revenue

To make recommendations for slow moving merchandises

To assist in scheduling the Junior staff duties

Routine / Daily on Sales Floor

To assist in conducting daily briefing on sales achievement / budget, product launch and promotions, etc.

To ensure all POP signage are requested with correct information and stock are being displayed well with the correct price

To Guide And Ensure The Team Member As Follow

Daily Routine

Daily / weekly housekeeping

Personal grooming staff

To check and follow up action of GOODS with expiry date (Health & Beauty / Food)

To ensure valued merchandise are secured with senor tag,

especially Garment department

To ensure and maintain the visualize merchandise standard as accordance in MujiGram

To ensure the instruction being carried out according to the Weekly action plan

To ensure work area are adhere to the safety standards as required

To guide and ensure staff abiding to the store rules and regulation

Cashier Handling

Effective and efficient cashiering handling procedure

To check and ensure the accuracy of the daily cash float

Deposit reconciliation and delivery of deposits to bank through Cisco’s

Customer Service

To handle customer queries, feedback and complaints

To create pleasant shopping atmosphere for customer

To actively motivate the Junior staff to take initiative in greeting the customer

Received/Delivery Inventory Control Ordering

To report faulty or broken merchandise

To ensure daily replenishment being carried out

To provide each individual department in charge with stock listing report so as to ensure all available stock are being displayed

To monitor stock level and check that all transfer are done correctly

To ensure stock are properly displayed and kept in good condition

To monitor on fast and slow moving stock

To check and ensure that stock receive in correct quantities and promptly reported on any discrepancy or damaged

To ensure stock sold by first in first out basic

Staff Training

• To co-ordinate sales Training
  
  

To conduct On-job-training (OJT ), upon new hired on board with in accordance to the 5 days training checklist

Teamwork

To demonstrate positive manner to foster good rapport, promote team spirit and ensure effective two ways communication

Reports

To prepare the weekly action plan

To assist any report upon required

Others

Any other duties assigned by the Retail Supervisor, Retail / Store Manager

Job Requirements

Minimum SPM with 1 – 2 years of retail experience will be an added advantage

Positive and with passion in retail industry

Like interacting with customers and have an eye for details

Articulate and outgoing

Result oriented and good team player

Only Malaysians need apply