Senior/ Sales Associate (Johor Premium Outlets)

HUGO BOSS Malaysia Sdn Bhd

Date: 3 weeks ago

City: Johor Bahru

Contract type: Full time

Key Duties:-

1. General

In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.

2. People

Participate in regular trainings to continuously develop

Follow all induction related processes (e.g. Induction Workbook)

3. Product

Continuously increase product knowledge

Follow all provided Collection Training & VM Guidelines

Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment

Support in all merchandise related processes (e.g. deliveries & returns)

Support in all stock take & cycle counts related processes

4. Performance

Be familiar with all company store & individual KPI’s & targets

Follow all provided action plans to improve productivity

Supporting in all operations for loss prevention & stock management

Build & maintain a strong commercial awareness of competitors & local markets

5. Customer Service & CRM

Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers

Establish a customer centric mindset to ensure customer experience

Responsible for CRM data gathering & quality management

Support Store Management in transaction, complaint & return handling

6. Processes & System

Proficient utilization of business systems & latest technology

Follow all company policies (Health & Safety, Store Operations Manual, Global Staff Uniform etc.)

Requirements :-

Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry
Passionate & knowledgeable about the brand
Commercial mindset
Excellent communication skills at all levels
Ability to be flexible & adaptable to the need of the business
Willingness to constantly learn & develop
Proficient utilization of business systems & latest technology
High cultural knowledge & awareness
Perceptive of customer needs

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