Senior Specialist - Communications (HR Services)
DHL Express
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Purpose
Develop and administer communication plans and processes to positively and accurately represent company's / service line’s operations, merits, products, services, and image to targeted audiences in line with business objectives, stakeholder requirements, Group guidelines and policies.
Differentiator
Education Level
Develop and administer communication plans and processes to positively and accurately represent company's / service line’s operations, merits, products, services, and image to targeted audiences in line with business objectives, stakeholder requirements, Group guidelines and policies.
Differentiator
- Subject matter expert who applies advanced knowledge of job area typically obtained through education and work experience.
- Manage projects / processes, working independently with limited supervision.
- Problems faced are difficult and sometimes complex.
- Ability to organize and manage agendas.
- Demonstrates articulate, professional and courteous use of marketing communication strategies in all circumstances.
- Coordinate communication processes and specify communication programs in the areas of media relations, internal communication, branding and public relations, in line with overall DHL Group guidelines.
- Work closely with respective Managers and Team Leaders to ensure necessary communication is executed in a timely manner.
- Plan and organize necessary engagements as a form of engagement and communication.
- Assist and coordinate with respective Management teams both internal and Global to develop communication strategies.
- Assist in preparing presentations and investment contents.
- Prioritize and coordinate to obtain maximum exposure of appropriate key media messages.
- Develop and formulate contents for regular channels, such as newsletters, e-zones, e-mail bulletins, etc. as required.
- Support Employee Opinion Survey (manage invitations, communication and result preparation).
- Consolidate and implement all plans for modifications, improvements and new communication processes, systems, standards and policies, etc.
- Prepare Service Performance Reviews. Ensure standardized formats across the region and accurate depiction of contents.
- Support Management with design of key stakeholder presentations.
- Create a communication strategy that is appealing to key stakeholders.
- Implement comprehensive marketing communication plans for internal and external in a precise effective manner, including, but not limited to, writing, editing, obtaining approvals, partnering with the HRS team in assisting on projects.
- Participate in management and team project implementation, when requested.
- Independently obtain necessary knowledge and skills needed to keep up with technology and changing roles.
- Coordinate the development of trainings as necessary.
- Develop formats suitable for all regions such as interesting career stories, voice of the customer stories, AI/digitalization success stories, learning nuggets for townhalls etc.
- Connect with and influence other specialist departments.
- May convince others to accept new concepts, practices, and approaches.
- Build strong, trusting cross-functional relationships with DHL Managers.
- Understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.
- Provide technical guidance to line managers and employees.
- Collaborate with customers and Business Partners to develop successful communication strategies.
- Individual contributor.
- May direct the work of other professionals or manage processes and programs.
- Coach and review the work of colleagues.
- Communications - Influencing, Presentation & Storytelling, Facilitation, Strategic and Corporate Communications.
- Continuous Improvements
- Program Management
- Newsletters, Editing, Copywriting, Proof-reading
- Cross-functional coordination
- Stakeholder Engagement
Education Level
- Bachelor’s Degree or equivalent experience/qualification, preferably in PR, Communication, Marketing.
- More than 4 years.
- Proven experience in building and maintaining relationships.
- Working knowledge and understanding of all channel disciplines, including Media, PR, Social, Experiential, Multicultural, etc.
- Excellent understanding of MS Office products (ideally O365).
- Highly accomplished in presentation and layout design.
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