Senior Specialist - Global BPO

DHL Express


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Overall Role Purpose

Provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the service line and supporting functions.

Job Responsibilities


  • Provide standard analysis of data and manages the related pre-defined communication requirements
  • Manage the day-to-day activities pertaining to projects, and/or applications and/or tools, dashboards, etc.
  • Provide support in simple projects under the guidance of a Business Analyst, Project Manager or Senior Program Manager.
  • Deliver process map and documentation for the projects or business processes
  • Support the team in cultivating culture of continuous improvement, process efficiency and innovation
  • Manage team administrative requirements for the project team
  • Deliver to successful completion identified initiatives (global or regional) that will deliver operational quality in the Global BPO Programs team
  • Analyse and design of technology-driven and/or automated solutions that support project or process requirements.
  • Analyse the solution qualitative benefits
  • Assess innovative ideas generated from an Ideas Management program relative to benefit and cost
  • Support the Global BPO Programs Project Manager in cultivating culture ofcontinuous improvement and innovation
  • Liaising with Global, regional or country team based on the project support scope.


Specific Role Challenge


  • Gain support of the service line that the systematic approach creates significant and measurable improvement.
  • Create understanding with employees what the needs and benefits are of process improvement initiatives
  • Contribute to cultivating a culture of continuous improvement and innovation


Skills


  • Project support experience
  • Good all round communicator: written, oral and presentation skills.
  • Software skills (Word, Excel, PowerPoint, Access, VBA, etc) (advantage)
  • Experience in supporting a shared service centre (preferred)
  • Strong IT programming knowledge (an advantage) – SQL, Power BI and C#
  • Experience in logistic industry (preferred)
  • Process oriented and able to work under pressure
  • Demonstrated ability to think conceptually and translate this into practical action.
  • With process engineering experience (advantage)
  • Strong process documentation skill


Qualifications & Requirements

Educational Qualification


  • Qualified University Degree holder


Expected (Years of) Experience


  • At least 3 years of working experience of which the last 1 years focused on process outsourcing/improvement and/or shared services

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