Senior Specialist - Global BPO
DHL Express
Date: 18 hours ago
City: Petaling Jaya
Contract type: Full time
Overall Role Purpose
Provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the service line and supporting functions.
Job Responsibilities
Educational Qualification
Provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the service line and supporting functions.
Job Responsibilities
- Provide standard analysis of data and manages the related pre-defined communication requirements
- Manage the day-to-day activities pertaining to projects, and/or applications and/or tools, dashboards, etc.
- Provide support in simple projects under the guidance of a Business Analyst, Project Manager or Senior Program Manager.
- Deliver process map and documentation for the projects or business processes
- Support the team in cultivating culture of continuous improvement, process efficiency and innovation
- Manage team administrative requirements for the project team
- Deliver to successful completion identified initiatives (global or regional) that will deliver operational quality in the Global BPO Programs team
- Analyse and design of technology-driven and/or automated solutions that support project or process requirements.
- Analyse the solution qualitative benefits
- Assess innovative ideas generated from an Ideas Management program relative to benefit and cost
- Support the Global BPO Programs Project Manager in cultivating culture ofcontinuous improvement and innovation
- Liaising with Global, regional or country team based on the project support scope.
- Gain support of the service line that the systematic approach creates significant and measurable improvement.
- Create understanding with employees what the needs and benefits are of process improvement initiatives
- Contribute to cultivating a culture of continuous improvement and innovation
- Project support experience
- Good all round communicator: written, oral and presentation skills.
- Software skills (Word, Excel, PowerPoint, Access, VBA, etc) (advantage)
- Experience in supporting a shared service centre (preferred)
- Strong IT programming knowledge (an advantage) – SQL, Power BI and C#
- Experience in logistic industry (preferred)
- Process oriented and able to work under pressure
- Demonstrated ability to think conceptually and translate this into practical action.
- With process engineering experience (advantage)
- Strong process documentation skill
Educational Qualification
- Qualified University Degree holder
- At least 3 years of working experience of which the last 1 years focused on process outsourcing/improvement and/or shared services
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