Senior Specialist - Performance Management
DHL Express
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Overall Role Purpose
Primarily responsible in developing & maintaining the performance management reporting environment and participate in managing new reporting to actively support in steering improvement in operations.
Key Activities
Primarily responsible in developing & maintaining the performance management reporting environment and participate in managing new reporting to actively support in steering improvement in operations.
Key Activities
- Develop new reporting out of the source systems (SAP, Oracle, Basware, CREST, etc...) and in line with business requirements, with a focus on automation.
- Maintain the Performance Management databases and related reporting tools, based on downloads from source systems to Access or SQL server.
- Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
- Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their targets / KPIs.
- Implement and develop Quality and Efficiency KPIs and volume tracking, ensure data integrity and uniformity, evaluate and identify efficiencies and opportunities by analysing KPI trends.
- Work closely with service lines to find improvement opportunities / efficiencies.
- Reporting and analysing financial and statistical performance of service lines.
- Organize and chair regular service review meetings with business partners, to discuss service performance of service lines.
- Coordinate Business Review Meetings with service lines.
- Close follow up with service lines on the status action items from the previous service performance review
- Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer.
- Good interpersonal skills and effective communication and presentation.
- Proficient in English, both oral and written.
- System knowledge: good knowledge of SAP, Billing systems.
- Excellent skills in MS Office and data analysis.
- Able to work independently and collaboratively with diverse groups and stakeholders of different levels..
- Proactive communicator, have good interpersonal skills
- Possess essential life-skills e.g. mental resilience, critical thinking, emotional intelligence, empathy etc.
- Minimum 5-8 years of experience as a performance/business analyst
- Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer,
- System knowledge: Good knowledge of SAP, Oracle, Basware, CREST etc
- Excellent skills in MS Office especially Excel (VB),Power Point
- Strong and effective stakeholders’ management.
- Independent and able to work with minimum supervision.
- Excellent verbal and writing skills (sentence structure and grammar).
- Proactive communicator, having good interpersonal skills.
- Digital and Data acumen.
- Bachelor’s degree in Statistics, Data Science, Business Analytics or other business-related discipline or equivalent in experience.
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