Senior Technical Support Service Engineer, Thermal

Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

• Meaningful and Fulfilling Work
• Inspiring and Caring Leaders
• Global Talent Center
• Recharge Your Potential

JOB SUMMARY: This position will be providing technical product support, remotely and onsite, towards the Market Units Thermal related products; maintain close communication with the R&D and ensure the Market Units are well-of changes or updates on the products; required to establish, promote and maintain excellent rapport with co-workers, sales representatives and others as appropriate.

RESPONSIBILITIES:

• Perform a variety of complicated work related tasks
• Perform technical training to MU Engineers
• Capable of working with little supervision based upon training
• In all aspect of the job, need to have a higher standard of conduct.
• Must act and perform as a role model.
• Willing to travel within South East Asian countries along with Japan and Korea onsite short notice for onsite support.
• Render Onsite and phone assistance to customers and fellow associates
• Support Customer Engineer MU for technical service issues/problem onsite.
• For Maintenance, troubleshooting , Installation, testing , commissioning, troubleshooting and repair
• Prepare technical notes, preliminary and final root cause analysis report
• Provide technical training to MU Customer Engineer and partner Service Engineer.
• Implement Failed Changes Notice and Field Service Bulletin according to published guidelines.

REQUIREMENTS:

• Graduate of BS Mechanical/HVAC/Electrical Engineering
• Preferably have experience working in Data Center
• With 3-5 years HVAC/Thermal Experience (Chillers) and LEAD SAT, T&C and Repair
• Must have hands-on technical experience in starting up, commissioning and troubleshooting with with Chiller Plant Management systems