Service Crew Leader

Job Description
As a Service Crew Leader at Sampan House, you will play a pivotal role in ensuring our guests experience the warm hospitality and rich culinary flavors we offer. Key responsibilities include supervising the service team, ensuring efficient restaurant operations, and maintaining high standards of customer satisfaction. You will also be responsible for training new staff, managing inventory, and coordinating with the kitchen team to deliver a seamless dining experience. Candidates should possess excellent communication skills, strong leadership qualities, and a passion for Malaysian cuisine. If you thrive in a dynamic environment and enjoy working as part of a dedicated team, we invite you to join us in sharing the unique taste of Malaysia with our patrons.

Responsibilities:
-Supervise and lead the service crew to ensure efficient operations.
-Train and mentor team members on service standards and procedures.
-Manage daily schedules and assign tasks to crew members.
-Ensure customer satisfaction by addressing inquiries and resolving issues.
-Maintain cleanliness and organization of the service area.
-Monitor inventory levels and assist in ordering supplies as needed.
-Collaborate with management to improve service techniques and team performance.

Skills:
-Strong leadership and team management abilities.
-Excellent communication and interpersonal skills.
-Problem-solving aptitude and a customer-focused mindset.
-Ability to multitask and thrive in a fast-paced environment.
-Knowledge of service industry best practices.
-Basic mathematical skills for cash handling and inventory management.