Service Delivery, Executive
Canon Marketing (Malaysia) Sdn. Bhd.
Date: 18 hours ago
City: Shah Alam
Salary:
MYR 3,000
-
MYR 3,300
per month
Contract type: Full time
- Oversee customer support, expectations, and relationships while identifying new business opportunities;
- Create monthly/quarterly reports for analysis and presentation to clients;
- Coordinate IMACD (Install, Move, Add, Change and Dispose) requests with relevant parties and update master listing;
- Regularly maintain and update machines in the field with installed tools;
- Manage and replenish consumables at client locations;
- Proactively log in service request to Call Center for service maintenance;
- Follow up with the Call Center on pending service requests and provide updates to the clients on a daily or weekly basis.
- Degree or Diploma in Computer Science/Information Technology or related field;
- Minimum of 1 year of relevant work experience in Service Delivery or Customer Support;
- Self-motivated and proactive individual who is a fast learner, capable of working remotely and handling pressure effectively;
- Strong interpersonal and English communication skills, additional languages are a bonus;
- Skilled in data analysis and delivering information effectively to customers;
- Possess own transportation for travel requirements;
- Proficient in MS Excel, PowerPoint, and Word applications.
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