Service Delivery Operations Lead (Korean)

Accenture Southeast Asia


Date: 4 days ago
City: Subang Jaya
Contract type: Full time
Overall, Purpose


  • Procurement management-Procurement Support



    • Job Description



  • Be well versed with the purchase requisition fulfillment, purchase order acknowledgement process to be able to perform the activities on Ariba/Coupa/Vroozi/PeopleSoft etc.
  • Ensure all SLA & KPI metrices are adhered to as per the agreed timelines with the client
  • Complete the Management Information System (MIS) / Reporting Requirements for client meetings
  • Well versed to execute the following activities daily:
  • Filtering (Approve/Reject) purchase requisition received as per agreed contractual terms
  • Purchase Order Acknowledgement
  • Resolve procurement and invoicing related queries
  • Connect with requestors to ask for PR related information


    • Job Requirements


  • Written and spoken ability to communicate in English for BPO interaction (not contact center)
  • Written and spoken ability for Korean and English.
  • Should be proficient to handle any client escalations, stakeholder management to resolve queries
  • Establish, maintain, and manage relationship with client (both functional stakeholders and procurement)
  • Develop and maintain skills needed to execute current responsibilities
  • Ensure quality targets are achieved
  • Graduation / Post-Graduation with 3-5 years’ experience in procurement operations, PR to PO processing, Spot Buy, SLA & KPI Management in Procurement Outsourcing/Managed Services/Procurement Organizations
  • Good communication and presentation skills.
  • Strong understanding of latest Microsoft Office applications i.e., Word, PowerPoint, Excel.
  • Flexibility to work with different countries (time-zones), groups, and business environment


    • Educational Qualifications


  • College Graduate


    • Skills And Work Experience


  • Proficiency in MS Office tools and / or Project would be an advantage.
  • Good quantitative and analytical skills
  • Working knowledge of Ariba / SAP systems would be an advantage.
  • Working experience of Power BI, Power Automate will be preferred


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