Service Desk Analyst (Native Japanese Speaker)

Job Description

We are seeking a highly motivated individual to join our team as a Service Desk Analyst for Native Japanese. The ideal candidate will be responsible for resolving technical issues related to network, hardware and software for both internal and external customers, providing proactive support, and ensuring customer satisfaction.

Key Responsibilities

• Single point of contact for troubleshooting and resolving technical issues for network, hardware and software based on customer needs
• Provide answers to service, product, and technical inquiries for current and legacy products
• Offer proactive support to help reduce the occurrence of issues
• Collaborate with team members to meet service-level agreements (SLAs)
• Communicate effectively in both writing and speech
  
  

Qualifications

• Diploma or Bachelor's degree
• 3-5+ years of relevant technical experience
• Conversational English level
  
  

Skills & Experience

• Strong communication skills in Japanese and exceptional customer service skills
• Experience in troubleshooting and problem resolution in technical environments over the phone and email in Japanese
• Knowledge of network, computing hardware, software, and peripheral devices
• Familiarity with case management tools
• Demonstrated ability to adapt to a changing and work under high pressure environment
• Willingness to work on a staggered normal working schedule and in Petaling Jaya
  
  

This role offers an excellent opportunity for individuals looking to develop their technical support skills in a dynamic and customer-focused environment.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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